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Flag of GHANA
dansoman, ghana
It's currently 8:26 PM here
Joined September 29, 2015
0 Recommendations

Ama B.

@B3am5

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Flag of GHANA
dansoman, ghana
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Customer Service & Administrative Professional

My skills span customer service, data entry and processing, writing, proofing, support and general assistance

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Portfolio

2205464
2205464

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Experience

Administrative Officer.

Mtof Studios Ltd
Oct 2013 - Present
• Set up meetings with client • Handle client’s requests and correspondence • Prepare documentations and expenditure sheets • Responsible for business records collation

Technical Support & Customer Service Representative

Vodafone Ghana
Aug 2009 - Nov 2010 (1 year, 3 months)
● Handled effectively on-call troubleshooting of broadband internet hitches ● Resolved telecommunication issues for mobile phone subscribers ● Accurate Trouble ticket reporting of unresolved issues ● Followed up on unresolved customer issues, customer check-ups and updates

Customer Service Agent

E.Services Africa
Dec 2008 - Mar 2009 (3 months, 1 day)
● Solved telecommunication issues for mobile phone subscribers ● Made accurate report for problem resolution of more complex matters

Education

Bachelors of Arts in Psychology and Political Science

University of Ghana, Ghana 2003 - 2007
(4 years)

Senior Secondary School Certificate

Ghana 2000 - 2002
(2 years)

Qualifications

Information Technology Qualified Professional

Intercom Programming & Manufacturing Company (IPMC - Ghana)
2008
Miscrocsoft office suite Internet concepts Networking Essentials

Effective Customer Service Delivery.

ProCall Solutions
2009
Customer service certification in the area of help-desk and call center specialization.

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