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thalassery, india
It's currently 12:35 AM here
Joined July 16, 2012
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Batheesh C.
@batheeshcm
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thalassery, india
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Batheesh CM
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Batheesh C M from India
4Years Experience in Customer Support, Client Relationship
4 Years Experience in Customer Support and data analyzing
Batheesh C M from India
4Years Experience in Customer Support, Client Relationship
4 Years Experience in Customer Support and data analyzing
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Experience
Customer Support Executive
Apr 2012 - Present
o Customer Support Engineer is the SPOC (Single Point of Contact) for Post Go Live support of all IBS Products.
o Monitor & receive the on line ticket/email/call
o Incident related inputs come from customer primarily through the on line incident tracking tool REMEDY. As a fall back option only, emails and phone calls are available.
o Do the following for each online REMEDY ticket/email/call from the customer reporting an incident.
o Collect information like Customer, Product, Severity, Category,
Operations and Management
Dec 2010 - Apr 2012 (1 year, 4 months)
o All India Infosys attendance tracking software product support coordinator
o Get familiarized with the new installations Installation of Access control, CCTV & IP camera.
o Generating reports from the database as per Clients request.
o Electronic security audit handling. Providing reports for audit requirement
o Database server activity monitoring.
o Plan and co-ordinate with respective contractors for maintenance as per the daily, weekly, monthly and annual schedules.
o Plan and budget for al
Customer Support Executive
Aug 2008 - Nov 2010 (2 years, 3 months)
o All India Infosys attendance tracking software product support coordinator
o Get familiarized with the new installations Installation of Access control, CCTV & IP camera.
o Generating reports from the database as per Clients request.
o Electronic security audit handling. Providing reports for audit requirement
o Database server activity monitoring.
o Plan and co-ordinate with respective contractors for maintenance as per the daily, weekly, monthly and annual schedules.
o Plan and budget for al
Education
BCA
(3 years)
ITI Electronics
(2 years)
Plus Two Science
(2 years)
Qualifications
CCNA
Cisco
2011
Cisco Cerrtified Network Associate
Publications
Nil
Nil
Nil
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