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$5 USD / hour
Flag of PHILIPPINES
tabontabon, philippines
$5 USD / hour
It's currently 2:33 AM here
Joined August 21, 2018
0 Recommendations

Carissa Sarah P.

@carissajandoc

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$5 USD / hour
Flag of PHILIPPINES
tabontabon, philippines
$5 USD / hour
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Experienced Customer Service Support.

Hello! I'm Carissa Sarah Padre, a customer service professional with over five years of experience. I'm excited to showcase my skills on Upwork. I excel at providing exceptional support and building strong client relationships. Throughout my career, I've developed excellent communication and problem-solving abilities. I'm skilled in handling a wide range of customer inquiries, from basic to complex. I've worked in both phone-based and online support roles, ensuring seamless experiences across different channels. I'm also proficient in using customer service software and CRM systems. My dedication to customer satisfaction goes beyond resolving immediate concerns. I create a positive and friendly environment and strive to exceed expectations. I stay updated on the latest trends and best practices to deliver outstanding service. I'm eager to collaborate with clients who value exceptional customer support. Let's discuss how I can contribute to your team's success. Thank you for considering my profile, and I look forward to connecting with you soon! I have also finished my training on how to be an effective Social Media Manager, Content Creator, Data Entry, Lead Generation, Wordpress and Facebook Ads.

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Experience

Customer Service Associate

ACCENTURE INC
Feb 2021 - Present
Working with a Telecommunication company, handling business, support includes answering billing questions and disputes, technical support and General inquiries.

CUSTOMER SERVICE ASSOCIATE

WIPRO
May 2019 - Dec 2020 (1 year, 7 months)
Worked with an ecommerce company, handling order and insurance for gadgets and home appliance.

customer service representative

Convergys
Sep 2016 - Nov 2018 (2 years, 2 months)
Customer service representative assigned support for an accounting software for 8 months and Telecommunication company based in the us Chat support for 26 months. I mainly handle tech support on the accounting software and assist in making payroll and as with the Telco company I was handling billing questions disputes and tech support.

Education

Undergraduate of Accountancy

Philippines 2012 - 2013
(1 year)

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