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pasay city, philippines
It's currently 3:35 PM here
Joined September 20, 2013
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Karla T.
@chescatan
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pasay city, philippines
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Service Manager / Solution Architect
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Experience
Regional Delivery Line Manager for Physical Distribution and Core Manufacturing - ASIA
Jan 2017 - Apr 2017 (3 months, 1 day)
Owning the regional service ensuring that measures and SLAs are met. Acting as the regional escalation and owner across applications within the space. Perform regular service reviews to highlight regional service accomplishments and reporting to stakeholders.
Digitization Manufacturing Operations - Delivery Line Manager (DLM)
Aug 2016 - Apr 2017 (8 months, 1 day)
Global role which requires pursuit for new manufacturing business opportunity for service.Handles the delivery of the Production Support & Project Transition to production of the digitization Program across vendors. Identifies gaps and performs Service improvements to better improve the service. Streamline processes across teams, vendors, and technologies. Act as the Service Matter Expert and escalation point of the Program globally to define OLA, SLAs, & best practices.
Integration Solution Team Lead for Asia Pacific
Jan 2011 - Aug 2015 (4 years, 7 months)
Lead the Enterprise Application Integration -ISC Team. Perform Solution Architect work and different integration requests/projects for internal and external business partners in various platforms like ERP Systems with SAP R3 Systems and Unix/Novell Servers. Act as a consultant and project manager for the Middleware technologies for one of HPE’s accounts. 5 solution architects & project managers at intermediate and specialist level are reporting under me
Qualifications
ITIL Intermediate OSA (Operations Service Agreement)
Hewlett Packard Enterprose
2016
ITIL Version 3 Standard
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