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@erlanimendoza
Flag of Philippines Sta. Rosa Laguna, Philippines
Member since June 25, 2017
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erlanimendoza

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Virtual Assistant and Customer Service Specialist
I am a trained Virtual Assistant who caters the needs including data entry, transcription and internet research. I also have 4 years of professional experience in customer service. I am extremely fast learner and very flexible with regards to work hours.
$3 USD/hr
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  • N/AJobs Completed
  • N/AOn Budget
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Experience

B2B Account Specialist

Startek Ph Mar 2013 - Jun 2015 (2 years)

- Handles email escalations - Quality review and attends calibration with the managements. - Perform consumer and business account changes including, but not limited to “credits and adjustment, device activation, credit request, billing inquiry.”

Customer Service Representative

Startek Ph Dec 2011 - Mar 2013 (1 year)

- Provides customer with product and service information of a leading telecommunications company in US. - Perform account changes including, but not limited to “ number transfer request, corporate discount application, device activation, change of ownership”.

Education

Bachelor of Science in Management Accounting

University of Makati, Philippines 2011 - 2011 (1 month)

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