As a highly skilled and experienced virtual assistant and customer support specialist, I am excited to offer my services to help you take your business to the next level. With a proven track record of providing exceptional administrative and customer service support to a diverse range of clients, I am confident in my ability to exceed your expectations and help your business thrive. Whether you need help with email management, scheduling, data entry, or providing top-notch customer service, I am here to assist you every step of the way. So why wait? Let's work together to make your business a success!
Working with Harold was a great experince. I hired him for a short project and he delivered. Communication was top notch. Harold always asked for clarification before moving forward and I appreciated that. Absolutely happy with the results. Thank you again.
This job involves being the main contact for customers via chat and tickets, providing great customer service by addressing inquiries, and helping with product installation issues through troubleshooting. Additionally, monitoring product status and agent performance are essential parts of the job.
Senior Process Associate
Tata Consultancy Services
Oct 2019 - Dec 2020 (1 year, 2 months)
The job involves managing customer accounts, billing services accurately and on time, resolving customer inquiries and complaints, and providing excellent customer service through phone, email, and chat support. Collaboration with cross-functional teams to enhance customer experience and monitoring feedback for improvement is necessary. Keeping accurate records of customer interactions, staying up-to-date with industry trends, and participating in training programs are also crucial.
Customer Service Representative
Jul 2017 - Nov 2018 (1 year, 4 months)
This job requires providing billing and technical support via phone, email or chat, assisting with billing and technical issues, investigating discrepancies, troubleshooting, updating customer information, and educating customers. Other responsibilities include documenting interactions, building customer relationships, following company policies, and collaborating with other departments. Continuous improvement of customer service skills through training and development is essential.
BS in Business Administration Major in Financial Management
Occidental Mindoro National College, Philippines 2008 - 2012