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@ihafiz970
Flag of Pakistan Karachi, Pakistan
Member since December 26, 2015
0 Recommendations

ihafiz970

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Virtual Assistant | CSR | VBA Excel | Data Entry
Hey, I'm a professional Virtual Assistant with enriched experience in Email Support, Data Entry, Web Research, and Customer Support services. With a strong commitment to efficiency, accuracy, and client satisfaction, I am here to assist you in streamlining your tasks and enhancing your business operations. I commit super dedication to your work until it is done according to your needs. I go deeper and the extra mile to give you impeccable quality and utmost satisfaction. I like to work with forward-thinking clients/brands to create progressive and effective visual communication for their target audiences. Competitive Skills ✅ Virtual Assistant Services ✅ Email Support ✅ Data Entry ✅ Customer Support ✅ Excel | VBA Macros Expert ✅ Task Coordination ✅ Document Management ✅ Communication Support ✅ Research Assistance ✅ CRM Data Entry ✅ Shopify Data Entry ✅ PDF to MS Word ✅ Scanned PDF to Excel My commitment to excellence and my ability to contribute positively to your team makes me a reliable choice. Let's collaborate to optimize your operations and elevate your client interactions. Thank you for considering my expertise. I am eager to discuss your needs and create a tailored solution that aligns perfectly with your goals. Thanks!
$4 USD/hr
19 reviews
5.3
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 17%Repeat Hire Rate

Portfolio Items

Recent Reviews

Experience

Customer Support Engineer

Trojans Pakistan Apr 2021

• Give technical support to customers and configure services on customers' sites. • Provide training on specialized products and software in the field of automation. • Analyze a customer's requirement and ensure the product meets customer requirements. • Assist customers in understanding all products and performing various field application demos.

Customer Support Specialist

Multilink Services Jul 2020 - Mar 2021 (8 months)

• Deliver prompt and courteous customer support via phone and email, addressing an average of 50 inquiries daily. • Resolved complex issues, achieving a 95% customer satisfaction rate, and exceeding monthly targets by 15%. • Collaborated with cross-functional teams to streamline processes, leading to a 20% reduction in response time. • Demonstrated proficiency in CRM software, accurately documenting interactions.

Data Analyst

Heytech Limited Feb 2018 - Dec 2020 (2 years)

Data Collection and Processing Data Analysis Data Visualization Reporting and Presentation Data Quality Assurance Database Management

Education

Bachelor of Technology (BTech), Mechanical engineering

Pakistan 2016 - 2020 (4 years)

Associate's degree, Specialization in Dies & Mould

Pakistan 2011 - 2015 (4 years)

Secondary School

Pakistan 2008 - 2010 (2 years)

Certifications

  • US English Level 1
    90%

Verifications

  • Facebook Connected
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