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cebu city, philippines
It's currently 1:51 PM here
Joined January 26, 2012
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Jenrik P.
@jenrik
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cebu city, philippines
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Bringing career at home
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Experience
Call Center Agent
Aug 2011 - Nov 2011 (4 months)
Job description: Responsible and accountable for executing service fulfillment activities based on the identified SLA, for a given function associated with Outbound customer services.
• Handling outbound calls whether technical, setting appointment, surveys or sales call.
• Learn and understand the navigational tools of all the applications needed in the process.
• Participate and implement Operational Excellence initiatives.
• Work productively whils
Billing Researcher
Jan 2011 - Jul 2011 (7 months)
Job description: Responsible and accountable for executing service fulfillment activities based on the identified SLA, for a given function associated with billing research.
• Handling billing of concerns/issues.
• Investigates and processes warranted credit to customers.
• Learn and understand the navigational tools of all the applications needed in the process.
• Participate and implement Operational Excellence initiatives.
• Escalate
Customer Service Representative
Mar 2008 - Jan 2011 (2 years, 10 months)
Job description: Deliver exceptional customer service to customers. To adhere to processes and procedures in relation to dealing with outbound, inbound, sales calls, CS admin and back office jobs. Provide quality information to internal and external customers. To achieve individual Service Level Agreement targets and objectives in line with company guidelines and team leader direction.
• Work productively whilst maintaining exceptional call/data quality standards, in line with team targe
Education
Bachelors Degree in Psychology
(5 years)
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