Jessa S. Profile

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cebu city,

philippines

It's currently 11:13 AM here

Joined April 16, 2015

3 Recommendations

Jessa S.

@jessaljic

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cebu city,

philippines

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Customer Service Specialist / Email Marketing

Hello, my name is Jessa S. Sumalinog and I have worked in the BPO industry since 2010. I have experience with health care support, incoming technical support and credit card processing. I am an expert in Email Marketing, Research, Excel, Word, Email Handling, Spreadsheet, Copy Paste, Data Entry and etc. I am responsible for creating email marketing campaigns to promote a product or service. Determines target audience, devises campaign, and launches email campaign to create buzz or generate leads for the business. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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Experience

Asia Pacific Solutions

Jul 2015 - Present

Customer Service Representative / Email Marketer: PRIMARY RESPONSIBILITIES: *Create email marketing campaigns to promote products or services. *Ensure marketing message is conveyed clearly and delivered properly to prospects. *Ensure messages are sent in proper form and template. *Proofread emails for clarity, grammar, and spelling. *Include specific graphics, incentives, and detailed descriptions. *Review messages for brevity. *Send messages to those who have opted in for messages.

HOMEBASE - Non Voice Account

May 2014 - Jun 2015 (1 year, 1 month)

Email Marketing Specialist: PRIMARY RESPONSIBILITIES: *Ensure messages are mobile-friendly. *Create database of emails for lead generation. *Follow up on interested respondents. *Purge non-deliverable email addresses and opt-outs. *Include persuasive 'call-to-actions' in advertisements and promotions. *Place orders for products.

TYF (Taking You Forward )

Sep 2012 - May 2014 (1 year, 8 months)

Blended Agent for Online Website for Used Cars PRIMARY RESPONSIBILITIES: *Resolving complaints, processing exchanges, or routine calls for providing information and guidance. *Assisting/leading the clients through the setup process including collecting routing specs and leading the training session on our call tracking software system. *Offering tireless support to our clients by troubleshooting, providing information and fulfilling requests.