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dinalupihan, philippines
It's currently 1:45 AM here
Joined October 26, 2016
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Jennifer M.
@jmangune00
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dinalupihan, philippines
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Computer Engineer, proficient in MS Office, good typing skills, full time
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Experience
Home Phone Service Delivery Engineer
Dec 2010 - Jun 2016 (5 years, 6 months)
TPG is an Australian internet provider. I started as Tech Support Agent. We answer incoming calls and help caller troubleshoot his/her internet issues. Afterwards I was promoted as Home Phone Service Delivery Engineer. We do outbound calls. We advice new customer that his/her account is active and internet is ready to use. We help troubleshoot if customer has technical issue, either internet or phone line.
Technical Support Agent
Jan 2010 - Dec 2010 (11 months, 1 day)
Telstra Bigpond is an Australian internet provider. I started as Tech Support Agent. We answer incoming calls and help caller troubleshoot his/her internet issues.
Receptionist
Oct 2004 - Nov 2009 (5 years, 1 month)
• selling of club memberships
• answering telephone inquiries
• cashier handling
• handling a busy reception
• handling complaints
• raising purchase requisitions, market list, store requisitions
• reading and sending internal e-mails and disseminating significant information to other colleagues
• spa & gym tour hosting
• taking bookings
• administrative duties (faxing, filing, etc.)
Education
Computer Engineering
(5 years)
Qualifications
CCNA I & II
TIP Manila
2004
Networking Basics & Routers & Routing Basics
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