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nairobi, kenya
It's currently 6:10 PM here
Joined May 5, 2011
0 Recommendations
Judy A.
@jwambui
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nairobi, kenya
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Transcriber, Customer Service Representative and Admin Support Professional.
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Experience
Transcriber
Sep 2009 - Present
I'm an independent contractor dealing with transcription. Transcription is converting voice data into text data. This is done by typing down voice/audio recordings while following the laid out guidelines for grammar and formatting within the stipulated time frame.
Customer Service Representative.
Feb 2009 - Sep 2009 (7 months, 1 day)
Handling voice calls and delivering quality service to the customers. Assisting customers understand the products and services available. Solving issues brought forward by the customers and escalating those that need to be escalated. Informing the customers about offers that will be of benefit to them. Collecting and recording the information provided by calling customers. Ensuring that both the customers as well as the management have their goals met during each customer session
Transcriber/Editor/Quality Assurance
Dec 2007 - Jan 2009 (1 year, 1 month)
Converting voice data into text data using computer application software tailor made for this task. Editing transcription work done by other transcibers Ensuring the production of high standard job output that satisfy both the management and the client. Any other duties as assigned by the management
Education
Diploma, Business Management
(2 years)
PC maintainance
(Less than a year)
Computer application and information technology
(1 year)
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