Aiat G.

I have over 10 years of experience in the customer service industry across multiple fields, including telecommunication, transportation, education, legal, and real estate. I pride myself on providing top-notch and efficient customer service and administrative work to my clients. I am always eager to take on new challenges and expand my knowledge to help the companies I work with succeed on a global level while maintaining an innovative and nurturing team culture. My skills include: - Customer Service: proficient in providing phone, email, ticket, and chat support to customers - Data Entry: skilled in searching and collecting information from the web and inputting it accurately into databases - Administration: experienced in providing virtual assistant services, including PDF to Excel or Word conversion Recruitment. I am proficient in the following software and platforms: - MS Office ICDL (Word, Excel, PowerPoint, and Outlook) - CRM Platforms: Zendesk, Intercom, Podio, HubSpot, and Oracle Siebel - Communications and File Hosting Service Apps: Slack, Skype, Google Drive, Zoom, and Dropbox - LMS Platforms: WorkRamp and Docebo - Management and scheduling Apps: Basecamp, WhenIwork & Todoist - Payment processing software: Stripe & PayPal Overall, I am dedicated to providing excellent service and support to my clients and am always looking for new ways to improve and exceed expectations.