Karina T. Profile

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$9 USD / hour

monterrey,

mexico

$9 USD / hour

It's currently 3:23 PM here

Joined September 9, 2017

0 Recommendations

Karina T.

@karinatrigo

0.0

(0 reviews)

0.0

$9 USD / hour

monterrey,

mexico

$9 USD / hour

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Customer Service/Tech Support / Sales Specialist

-15 years of experience in the Customer Service, Tech Support and Sales field. - 3 year of experience working as freelancer in a quiet home based environment. - 12 years of experience in Call Center and Client support. - 2 years of experience in Hotel Services. -6 years as interpreter in different specialized areas.

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Experience

Kindly Care

Aug 2017 - Sep 2018 (1 year, 1 month)

I was working for Kindly Care for more than a year. I was a matching operations agent. I used to get incoming calls and also I was an outbound agent sometimes. I was mainly an inbound agent, I provided different information about our client's requirements, condition and health concerns as well as the rate, schedule and other details, if the Caregiver was a good fit for our client we used to schedule an interview directly at the client's house directly with the family.

Netflix

Oct 2016 - Apr 2017 (6 months, 1 day)

I was part of the customer service and tech support for Netflix team via chat. I worked graveyard and I used to provide customer service and some tech support to all customers all around the world, people who were English speakers. I gave information about the catalog available in the customer's region, Netflix details and also payments options and monthly rate.

Arvato- Microsoft

Jan 2010 - Feb 2012 (2 years, 1 month)

I provided customer service for big companies that had purchased Microsoft Licenses in high volume. I took all type of inbound calls with different inquiries about Microsoft products. The service provided was more professional and technical since we were dealing with important clients not home users.