You're now following
Error following user.
This user does not allow users to follow them.
You are already following this user.
Your membership plan only allows 0 follows. Upgrade here.
Successfully unfollowed
Error unfollowing user.
You have successfully recommended
Error recommending user.
Something went wrong. Please refresh the page and try again.
Email successfully verified.
st james, jamaica
It's currently 8:56 PM here
Joined June 15, 2016
0 Recommendations
Mahershalalhashbaz R.
@MahershalalRoss
0.0
0.0
0%
0%
st james, jamaica
N/A
Jobs Completed
N/A
On Budget
N/A
On Time
N/A
Repeat Hire Rate
Technical Support
Contact Mahershalalhashbaz R. about your job
Log in to discuss any details over chat.
Reviews
Changes saved
No reviews to see here!
Experience
Co Founder
Sep 2016 - Present
Founding a company generally means taking on the following four roles at once:
Product Manager, Technical Team Member, Marketing and Sales Team Member, Chief Executive Officer. Focused
Tech Manager
Sep 2015 - Sep 2016 (1 year)
Providing holistic support and supervision of Tier 2 Technicians, Ensuring that Tier 2 technicians are correctly logged into the system with station number and passwords, Handling Supervisor calls, i.e., difficult sessions that fall outside the skill levels of the Tier 2 technicians , Handling difficult sessions that customer callback and a lot more
Tier 3 Technical Support Agent
Sep 2014 - Sep 2015 (1 year)
Responsible for customer contact and care regarding unresolved issues, as well as ensuring the customer is contacted directly through a chat feature regarding resolved issues.Sound customer care handling with a non-reliance on the Supervisor. Conducting detailed documentation for issue resolution and updating the knowledge base where necessary.Problem-solving by adhering to the standards and policies of the company by using only approved tools and procedures..
Education
Bachelors in Computer Science
(4 years)
Qualifications
Cisco Certified Network Associate (CCNA)
Cisco
2016
Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundation networking knowledge
CompTIA Network+
CompTIA
2016
It validates the essential knowledge and skills needed to confidently design, configure, manage and troubleshoot any wired and wireless networks.
CompTIA A+
CompTIA
2011
The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.
Contact Mahershalalhashbaz R. about your job
Log in to discuss any details over chat.
Verifications
Top Skills
Browse Similar Freelancers
Browse Similar Showcases
Invite sent successfully!
Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Copy to clipboard failed, please try again after adjusting your permissions.
Copied to clipboard.
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.