Michael B.

## BIO Michael Bonham EXPERIENCE **Wells Fargo Bank                                                                           **       Des Moines, Iowa Business Systems Consultant 3 – Technical Lead                        08/25/2004 to Present                 Act as a liaison between client area and technical organization by planning, conducting, and directing the analysis of moderately complex to very complex business problems to be solved with automated systems; in most cases also creating the automated solutions.  Automated solutions may include using software such as Visual Basic , Visual Studio .Net, Access, and various internal Wells Fargo products.  Provide technical assistance in identifying, evaluation, and developing systems and procedures that are cost effective and meet business requirements.  Work with user groups to provide training, resolve questions, assess user needs, and recommend changes.  Prepare specifications for system changes and/or systems testing.  **Wells Fargo Bank                                                                           **           Tempe, Arizona Operations Manager                                                                      11/06/2002 to 08/22/2004 Create, maintain, and update internal business solutions.  Created a Visual Basic 6 Database to assist with the day-to-day operations within the collections department.  This system was a read/write to AS/400, Access Databases, and an internal Wells Fargo Windows Application.  System wrote transactions, wrote confirmations for Quality Assurance, and saved the business approximately $250,000 in 2003.  In addition, responsibilities included staffing, developing, coaching, and counseling within the business unit.  Coordinate the daily workflow in and out of the business unit to ensure operating schedules are met and workflow problems are resolved.  Manage business unit salary and rewards program.  Determine routine operational solutions and/or involve appropriate resources to resolve exceptionally complicated problems.  Assist in the establishment of procedures within the operational unit to ensure appropriate controls that comply with audit requirements.  Manage special projects including planning, implementation, task assignment and follow-up to guarantee successful completion.  Determine appropriate staffing levels to manage peak volumes, including hiring and managing of temporary employees.  Streamline processes to efficiently utilize full time employees within the business unit.  **NextCard      **                                                                                                                          Phoenix, Arizona                 Operations Supervisor                                                                        01/10/00 to 11/01/2002              Corporate Training Supervisor/ Quality Assurance Supervisor                        Manage staff to improve level of production, conduct quarterly and annual reviews within department, hire and make offer to candidates, manage thirty processes worked by employees including Payment Research and Balance Transfer Research, evaluate work loads and distribute appropriately, ensure quality of work performed is stellar, analyze customer credit worthiness and extend credit limits based on internal policies, review financial s ## Area of Expertise Visual Basic 6, Access, Visual Basic .Net, streamline processes/create efficencies.