Muhammad Y.

15 Years Experience of: • Configuration and maintenance of servers (i.e. DHCP, DNS, AD, Proxy, File Server, Email etc.). • Configuration of all kind of routers and switches. • Ensuing computer hardware and network infrastructure is available and accessible and keep them updated. • To ensure ISPs links are active and get them rectified on failure. • To protect, detect & correct IT infrastructure from spam / virus attacks. • Exploring & apply different recovery tools / techniques in case of data loss. • Looking after time & access system and CCTV camera system issues. • Troubleshooting hardware and software related problems of PCs, laptops, printers, attendance machines, barcode scanners, barcode printers servers, routers, media convertors, switches etc. • Coordinate with Procurement Dept. for procurement & repair of IT equipment (PCs, Printers, Toners and other peripherals related to IT). • Ensuring and authenticating internet rights according to management authorized list. • Creation and deletion of email / ERP accounts of users on the formal email request of HR Dept. • Administrating company ERP application by implementing appropriate rules and rights at user / group level by applying access of only relevant forms and reports to each user according to their scope of work. • Mastering ERP data and hierarchies. • Arranging corrections, modifications and reversal of wrongly saved ERP entries & reports, stock / balance related issues and rectification of different errors. • Exploring and implementing new features and utilities in ERP application, keeping in view company requirement. • Rectifying network related issues causing malfunctioning of ERP application by providing technical support to users scattered different cities countrywide. • Arrange and conduct training sessions for users regarding different softwares, especially ERP application.