15 Years Experience of:
• Configuration and maintenance of servers (i.e. DHCP, DNS, AD, Proxy, File Server, Email etc.).
• Configuration of all kind of routers and switches.
• Ensuing computer hardware and network infrastructure is available and accessible and keep them updated.
• To ensure ISPs links are active and get them rectified on failure.
• To protect, detect & correct IT infrastructure from spam / virus attacks.
• Exploring & apply different recovery tools / techniques in case of data loss.
• Looking after time & access system and CCTV camera system issues.
• Troubleshooting hardware and software related problems of PCs, laptops, printers, attendance machines, barcode scanners, barcode printers servers, routers, media convertors, switches etc.
• Coordinate with Procurement Dept. for procurement & repair of IT equipment (PCs, Printers, Toners and other peripherals related to IT).
• Ensuring and authenticating internet rights according to management authorized list.
• Creation and deletion of email / ERP accounts of users on the formal email request of HR Dept.
• Administrating company ERP application by implementing appropriate rules and rights at user / group level by applying access of only relevant forms and reports to each user according to their scope of work.
• Mastering ERP data and hierarchies.
• Arranging corrections, modifications and reversal of wrongly saved ERP entries & reports, stock / balance related issues and rectification of different errors.
• Exploring and implementing new features and utilities in ERP application, keeping in view company requirement.
• Rectifying network related issues causing malfunctioning of ERP application by providing technical support to users scattered different cities countrywide.
• Arrange and conduct training sessions for users regarding different softwares, especially ERP application.