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fort wayne, united states
It's currently 10:38 AM here
Joined May 21, 2016
0 Recommendations
Mohammed A.
@Mswerki1981
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fort wayne, united states
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Data Entry, Translation
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Experience
Windows 10 Tire 3 Support
Aug 2019 - Apr 2020 (8 months, 1 day)
Provide day to day Support for Client in person and over phone.
Resolve issues that arise during Windows 10 Deployments and Break-Fix deployments.
Resolve issues that cannot be fixed by helpdesk or deskside Support remotely by using remote support tools
Triage and manage my own ticket queue where you will assess, research and provide solutions to Client in person and over phone.
Supporting refresh deployment and Microsoft office 365 .
Reporting weekly issues and progress to team lead.
IT Support Specialist
Jul 2011 - May 2018 (6 years, 10 months)
Providing Destktop Support for End Users in site or remotely by using phone and remote tools
Assisting in managing and implementing IT Projects
Managing IT Purchasing and inventory
Administrator from windows production server (Physical/Virtual)
Administrator for Backup and restore system (IBM Crisitie TBMR)
Administrator for Video Conference system (Avaya - polycom )
Administrator for SharePoint 2013
Education
Bachelor Degree in Computer and software Engineering
(5 years)
Qualifications
A+
Compatia
2018
Troubleshooting PC Problems
Desktop Support
Network Support
ITIL Foundatiiom v3
EXIN
2010
Managing IT Process, problems and incidents
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