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bacolod city, philippines
It's currently 1:38 PM here
Joined June 16, 2013
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Phil R.
@nujack17
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bacolod city, philippines
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Customer and Technical Support Specialist
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Experience
Email Enquiry Specialist
Sep 2012 - Mar 2013 (6 months, 1 day)
My job includes answering all email enquiries by customers, assisting customers on how to place their orders, pre-selling the bikes we have through the email, and sending emails to the right department (warranties, freight, etc.)
Virtual Assistant
Mar 2012 - Jun 2012 (3 months, 1 day)
Collect Specific Datas from different companies in Australia
Call contact person to get the necessary contact information
Technical Support Rep
Mar 2010 - Feb 2012 (1 year, 11 months)
To assist existing users through phone calls or email on technical and usability issues regarding company product Netroomz.
To assist new customers to implement our products successfully
To assist our existing users to get the most productive use from our products
Education
Bachelor of Science in Nursing
(2 years)
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Well recommended Contractor
Eugene Soh - Marketing Manager @ Reid Cycles Australia
Dear Potential Employer, I am writing to share my experience of finding a good Customer Service Person/Email Responder on oDesk so that it might benefit you too. About 8 months ago our bicycle business in Australia was booming. We were getting swamped with email enquiries. We needed more people but the budget was not there. Despite not having any experience in this area too, I suggested to my boss the idea of getting someone offshore. He was highly skeptical about using someone from overseas but saw the eco
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