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$6 USD / hour
Flag of SRI LANKA
colombo, sri lanka
$6 USD / hour
It's currently 3:27 PM here
Joined October 10, 2021
0 Recommendations

Poorni S.

@poornisewwandi

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$6 USD / hour
Flag of SRI LANKA
colombo, sri lanka
$6 USD / hour
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Service Provisioning Administrator

I am a Service Provisioning Administrator in the telecommunications field working for Australia. I am also a Virtual Assistant at Quick Monday Pvt Ltd.

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Experience

Virtual Assistant

Quick Monday (Ltd)
Jan 2021 - Present
➢ Having cloud based comprehensive knowledge as a remote worker ensuring consistency, quality, time management, organisational and out of the box decision making skills in order to meet several needs and work requirements of foreign clients. ➢ Research Specialist – collecting, sorting, analyzing data, developing, executing & interpreting data and information into preparing high end quality products / services as per client requirements.

Service Provisioning Administrator

Exetel Communication Pvt Ltd ( Australian ISP )
Jul 2019 - Present
➢ Attending to incoming customer calls from Australia on provisioning issues. ➢ An understanding in telecommunications infrastructure and how it works. ➢Corresponding with overseas suppliers in Australia to help clients get the best service assurance. ➢ Accounts and auditing of pending services. ➢ Handling complex issues under small business and corporate customer services as an SMB agent. ➢ Make recommendations for process change where appropriate.

Data Processing Executive ( Tax Reporting )

HSBC
Feb 2019 - Jun 2019 (4 months, 3 days)
➢ Carried out tasks as a Quality checker/ Team Leader and managed a main team of 8 staff inclusive of overall 90 staff base. ➢ CRS Tax reporting for Hong Kong. ➢ Possess fluent knowledge in the use of work related systems (OBS, CRMS, IREG etc...) ➢ Accurate data entry and coding; assurance of 100 % data quality. ➢ Completion of targets given, on time. ➢ Maintain positive working relationships and open communication with all colleagues, including Line Managers and Supervisors.

Education

Lyceum International School

Open University of Sri Lanka, Sri Lanka 2009 - 2016
(7 years)

Qualifications

Diploma in IT

Esoft Metro Campus
2017
IT

Diploma in Accounting and Finance

ACCA
2017
Accounting in Business Financial Accounting Management Accounting

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