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@ramygoda1590
Flag of Egypt Alexandria, Egypt
Member since August 6, 2018
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ramygoda1590

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1) I'm now working for orange business services as a network problem expert for 1 year and 2 months. 2) i was working as an incident management specialist in orange business services for 1 year and 10 months. 3) i was working as a technical support representative at north star technology for 1 year and 9 months.
$5 USD/hr
6 reviews
2.9
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

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Experience

Network Expert Engineer

Jun 2017

Duties -> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support. -> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue. -> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs. -> Handling First Level of escalations for all subcases received

Incident Management Specialist

Aug 2015 - Jun 2017 (1 year)

Duties: -> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults. -> Provide a professional technical point of contact for customers. -> Perform technical escalations in line with company procedure. -> Monitor systems, customer networks and products, deal with alerts and events as appropriate. -> Document all troubleshooting and incident management actions.

techinical support engineer

Nov 2013 - Aug 2015 (1 year)

Duties: -> Install, test and upgrade new technologies. -> Hardware, Software and network troubleshooting. -> Follow standard processes and procedures. -> Identify and escalate priority issues per Client specifications. -> Recording problems and solutions for future reference. -> Ability to explain technical issues clearly to non-technical colleagues. Technical support team leader engineer: -> At March 2014, I had a promotion to be a team leader of technical support department.

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