ramygoda1590
ramygoda1590
- 93%Jobs Completed
- 82%On Budget
- 90%On Time
- 16%Repeat Hire Rate
Portfolio Items
Recent Reviews
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Update & configure Fortinet 40
$60.00 USD
“When have a fortinet work always hire Ramy, one of best workers in [login to view URL]”
Francisco Jose M. 8 months ago -
Project for Ramy A.
€100.00 EUR
“Good job done from him on a Cisco Router to investigate a issue”
Maximilian K. 11 months ago -
Project for Ramy A.
$60.00 USD
“One of the best workers I have found in freelancer in more than 10 years...”
Francisco Jose M. 1 year ago -
Project for Ramy A.
$10.00 USD
“trusted and smart man”
Michael Degnam S. 1 year ago -
Project for Ramy A.
€180.00 EUR
“I worked with Ramy to develop a complex Sandbox project. Ramy was constantly on hand offering feedback and information with my team in order to develop the project successfully. I found Ramy easy to work with and very professional. Will hire again”
Richie H. 1 year ago -
Broadband ping erratic and causing severe lag / Fortinet firewall / F2000 Modem
€50.00 EUR
“Thanks for your help Ramy, we will work again I'm sure”
Hugh Nicholas C. 1 year ago
Experience
Network Expert Engineer
Jun 2017Duties -> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support. -> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue. -> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs. -> Handling First Level of escalations for all subcases received
Incident Management Specialist
Aug 2015 - Jun 2017 (1 year)Duties: -> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults. -> Provide a professional technical point of contact for customers. -> Perform technical escalations in line with company procedure. -> Monitor systems, customer networks and products, deal with alerts and events as appropriate. -> Document all troubleshooting and incident management actions.
techinical support engineer
Nov 2013 - Aug 2015 (1 year)Duties: -> Install, test and upgrade new technologies. -> Hardware, Software and network troubleshooting. -> Follow standard processes and procedures. -> Identify and escalate priority issues per Client specifications. -> Recording problems and solutions for future reference. -> Ability to explain technical issues clearly to non-technical colleagues. Technical support team leader engineer: -> At March 2014, I had a promotion to be a team leader of technical support department.
Certifications
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My Top Skills
- Cisco 126
- System Admin 115
- Linux 74
- Computer Security 71
- Windows Server 41
- Wireless 34
- Windows Desktop 9
- VMware 7
- DNS 3
- Virtual Machines 3