Rizallie Joy I. Profile

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$15 USD / hour

batangas,

philippines

$15 USD / hour

It's currently 6:39 PM here

Joined July 10, 2017

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Rizallie Joy I.

@rizalliejoyigana

0.0

(0 reviews)

0.0

$15 USD / hour

batangas,

philippines

$15 USD / hour

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IT Support Professional

Hi, I’m Joy! I am a dedicated IT Support Professional with a strong background in managing and troubleshooting a wide range of technologies, including networking, security, virtualization, and communication systems. Seeking a challenging role where I can leverage my expertise to deliver exceptional IT support, enhance client satisfaction, and contribute to the success of the organization.

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Experience

Womasol Inc

Jun 2022 - Present

Resolved tickets within 15-30 minutes including issues with workstations, network, printers, CRM, software, and hardware. Managed service requests, incidents, problems, and changes through the ServiceDesk Plus Implemented IT asset management processes within ServiceDesk Plus Administration of Microsoft 365 accounts and services Phone and extension setup using Cisco Unified Communications Manager

Freelance

Apr 2021 - Present

Provides comprehensive IT support to clients, addressing various issues related to 3CX, Microsoft Suite, networks, and servers. Also proficient in creating and maintaining virtual machines in Proxmox and VMware, configuring and monitoring pfSense, and designing Remote Desktop Services (RDS) environments. Furthermore, I have experience migrating virtual machines and utilizing Veeam Backup solutions for efficient data compression and quick data restoration.

Taal Vista Hotel

Jul 2021 - May 2022 (10 months, 1 day)

Conducted routine backup and recovery tests to verify the effectiveness of the backup solution. Also proficient in troubleshooting and resolving various computer system issues, encompassing hardware, software, email, network, and peripheral equipment. Responsible for managing Active Directory user accounts, groups, and organizational units.