I've decade of experience in Business analysis , contact center solutions, data analysis
-key interest in identifying business needs and determining solutions to business problems.
- experience of analysis of data including inspecting, transforming, and modeling data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making
- experience in providing contact center solutions including interaction with customers over a variety of media, including telephony, e-mail, social media, and internet chat. Calls may be inbound or outbound. Inbound calls , for example to obtain information, report a malfunction, or ask for help. and, outbound calls includes marketing & sales related activities.
Please feel free to reach me to discuss my experience in detail