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$15 USD / hour
Flag of PHILIPPINES
mandaluyong, philippines
$15 USD / hour
It's currently 2:36 AM here
Joined February 1, 2019
0 Recommendations

Reneevee G.

@rjganzon1023

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$15 USD / hour
Flag of PHILIPPINES
mandaluyong, philippines
$15 USD / hour
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Customer Support; Email handler; Virtual Assistant

I've been working as a call center agent for almost 7 years now and have acquired skills that would help in dealing with customers especially when it comes to technical concerns. I also handled chat and email support which I preferred most. I can work well without supervision and a fast learner. I also want a long and stable job where I can contribute ideas to making your business a success.

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Experience

Retention Specialist

Quantrics
Oct 2022 - Jun 2023 (8 months, 1 day)
- Reduce customer churn by solving their problems and finding innovative ways to retain existing customers. - Recording and responding to customer complaints

Client Service Associate

TDCX
Sep 2020 - Sep 2022 (2 years)
- Provide post-sales customer service and/or troubleshooting support to the client's B2B customers - Support advertising customers and deliver consultative support - Perform data analysis to improve customer's advertising experience - Gather client and partner feedback to enhance ad products and overall customer experience

Virtual Assistant

DTDC Australia
Feb 2019 - Apr 2020 (1 year, 2 months)
- Act as the point of contact for our client and our vendors, and ship all orders for our customers. - Handles complaints - Schedule shipment bookings and sending shipping labels to clients - Communicating with partner stores for marketing strategies, scheduled pickups, estimated delivery dates, and delivery of items to our customers - Coordinate with partner courier for pickup and missed pickup cases

Education

Bachelor of Fine Arts

The Philippine Women's University, Philippines 1996 - 1998
(2 years)

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