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Sales ManagerJul 2019 - Dec 2019 (5 months)
• Processing orders, invoices and credit notes; • Organizing logistic of delivery; • Improved client relationships and increased sales through the organisation and implementation of various strategy for sales increase; • Increased monthly profit margin by over 5% on previous month.
Data EntryMay 2018 - Nov 2018 (6 months)
• Entered numerical data into databases in a timely and accurate manner; • Assisted with reception duties, file organisation, and research; • Organised forms, made photocopies, filed records and prepared correspondence and reports; • Produced monthly reports using intermediate Excel spreadsheet; • Oversaw inventory and office supply purchases.
Customer ServiceMay 2018 - Jul 2019 (1 year)
• Investigated and resolved customer enquiries and complaints in a timely and empathetic manner; • Greeted customers entering the shop to ascertain what each customer wanted or needed; • Built long-term customer relationships and advised customers on purchases and promotions; • Described product to customers and accurately explained details and care of merchandise; • Implemented new export methods (to Russia) to reduce costs and increase sales.
Credit AdministratorMar 2011 - Dec 2014 (3 years)
• I have proposed and created a new model of work (to work from Head Office with all bank branches in country) and I tested a new software for this pilot project; • I contributed to optimizing the work process and number of employees; As a result: the project has been launched and so far it is working in this way. New software has been implemented. • Executed the control function within the credit cycle; • Verification of the applicant in databases and banking systems;