Samira G. Profile

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$10 USD / hour

ocho rios,

jamaica

$10 USD / hour

It's currently 1:17 PM here

Joined October 17, 2023

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Samira G.

@sgray1786

0.0

(0 reviews)

0.0

$10 USD / hour

ocho rios,

jamaica

$10 USD / hour

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Customer Success Speacialist/ Virtual Assistance

I am very flexible, customer-oriented, and a professional with experience in virtual assistance, customer service, quality analysis, and sales. I have over 5 years in the customer services field my objective is to focus on my customers, ensuring that they have the best experience and continuously delivering superior service in whatever task that I do.

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Experience

Care Solace

Nov 2021 - Aug 2023 (1 year, 9 months)

As a Quality Analysis Supervisor, I oversaw the performance of more than 20 agents by monitoring their calls, emails, and text communications. My role focused on ensuring the quality of their work and upholding the company's standards. I collaborated with my team using CRMs, Slack for communication, and various Google Workspace tools to accomplish our goals.