Headquartered in California, our US based managers specialize in offering customized 'substance over style' service, so to speak, to small and medium businesses in North America, UK and Europe. We directly manage the offshore callers, to offer a robust onshore-offshore blended model.
Equipped with experienced, handpicked agents, US based project managers, modern facilities and state-of-the-art technology, we pioneered the idea of bringing excellence in call center outsourcing for SMB a reality! We are what you might call a brick and mortar call center & back office team. No virtual staffers, no home based workers, no sub-contracting. Every agent on our team is a full time employee and works at a physical facility owned by us. This lends enhanced control for us and greater reliability for you.