Suliman G. Profile

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$5 USD / hour

lahore,

pakistan

$5 USD / hour

It's currently 7:24 AM here

Joined August 5, 2009

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Suliman G.

@Sulimang

0.0

(0 reviews)

0.0

$5 USD / hour

lahore,

pakistan

$5 USD / hour

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Customer Services Professional

I have 14 years experience in working with Multinational Contact Centers in Pakistan. I have expertise in Customer Service, Sales and Business Development. I have worked for some of the biggest names in the Call Center industry in Pakistan. I can provide email, ticket and Phone support to clients based in the US, UK or Australia. I am a customer retention champion and have served as Operations supervisor for CS projects successfully leading a team of 30 CS agents. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I can work under pressure, meet deadlines. I have strong people skills, In depth Sales Knowledge with proven track record as a successful Sales professional. Due to my performance I have been promoted to Sales Manager and Director Business Development. I have managed sales teams consisting of 500 agents and 18 supervisors. I can work Australian, U.K or U.S business hours

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Experience

American Foundation Advisors

May 2018 - Present

It is an Virtual Position through Parent Company Nizam Data Base Solutions Platform.The American Foundation Associates is a U.S based Real Estate Consultancy Firm, I am responsible to coordinate with the CEO and drive a team of Onshore 15 Sales executives in four states of NY, NJ, PA and CT. This is an outsourced work from Home position which requires handling legal paperwork, executive secretarial work and driving the Onshore Sales force while utilizing my skills in a virtual environment.

Nitro Tech Solutions

Jan 2018 - May 2019 (1 year, 4 months)

Business Process Outsourcing Guru. Oppointed Role of getting North American SME to outsource Business Process to Center of Excellence in Pakistan.

ILRA

Dec 2014 - Dec 2017 (3 years)

The Institute of Legal Research & Advocacy is a LPO (Legal Process Outsourcing) firm connected with the Legal research Committee of the Punjab Bar Council. I Lead the project and designed the program under which Legal Processes were outsourced from the U.K and USA Law Firms into Pakistan. Lead a Team of 7 B.D executives.