Nesanne Leigh Blanche C.

SOCIAL MEDIA MODERATOR Tasks are as follows: • Approving members who want to join the community. • Remove inappropriate content such as racism, sexual stuff, and hate speech. • Reply to comments appropriately and hide/remove inappropriate comments. • Moderate posts by users to make sure they all fall within the guidelines like removing and adding posts of members. GenVirtual Assistant for a US-based Real Estate company. * Act as a first point contact * Cold calling both buyers and sellers of properties * Generated minimum of 5 new leads each day * Overcame objections using friendly, persuasive strategies * Set up appointments with interested customers according to scheduled availability * Skip tracing leads CUSTOMER SUPPORT EXPERT ( Directv-AT&T)* Directv- At&t • Explained product prices and packages as well as answered questions and addressed concerns of customers • Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach • Delivered scripted sales talks to customers reached via manual and automatic dialing systems • Opened new accounts and documented personal, demographic, and payment information in the system • Overcame objections using friendly, persuasive strategies • Offered internal and external customers first-rate customer service to maximize satisfaction and business success. REAL ESTATE VIRTUAL ASSISTANT • Cold calling and Appointment Setting with buyers and sellers • Generated minimum of 5 new leads each day • Lead Generation • Skip tracing • Data Entry • Administrative Assistance • Tools used: Podio CRM, Five9, Mojo, CallTools, XenCall • MS Office (Word, Excel, Publisher, and Powerpoint) CUSTOMER SUPPORT SPECIALIST for multiple accounts such as DirecTV-AT&T, Macy's, Iron Mountain, and Select Home Warranty • Email, Chat, and Phone Support for Billing and Sales (DirecTV-AT&T) • Email, and Phone Support to the other accounts • Tools used: Tools exclusively created for these different campaigns