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$6 USD / hour
Flag of PHILIPPINES
baguio city, philippines
$6 USD / hour
It's currently 6:47 PM here
Joined January 20, 2015
0 Recommendations

Edbert Lemuel D.

@zilsaga

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$6 USD / hour
Flag of PHILIPPINES
baguio city, philippines
$6 USD / hour
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Jobs Completed
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Repeat Hire Rate

Experienced Customer Service Associate.

To be in a Quality Analyst Position, Technical Support Representative or Customer Service Representative position utilizing my Education and Skills with experience in a Pioneer Online/Home Based Working Environment.

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Experience

Large Group Talent Specialist

Upwork – Google Speech Development
Oct 2015 - Jun 2016 (8 months, 1 day)
- Sending invites to Freelancers within the Upwork Freelancer Pool. - Handled monitoring of online interview forms to check for qualifications/possible match. - Handled issuing of contracts to qualified Freelancers to work on the project. - Handled overseeing of the progress of the project being assigned by checking on a centralized form and sent out emails advising the Freelancers of the progress being made.

Project Manager

Luxor Corp.
Jul 2014 - Jul 2015 (1 year)
- Ensured productivity of agents in production (16 Agents). - Handled communications between the agents and the Senior Operations Manager and the company owner. - Handled escalations such as returns, refunds and exchanges and the eligibility of said claims. - Handled up-training as well as coaching to agents who had a hard time in production. - Ensured roll-outs regarding new policies and procedure are implemented upon release.

Quality Analyst for T-Mobile U.S.A

Customer Contact Channels Inc.
Mar 2012 - May 2014 (2 years, 2 months)
Quality Analyst for T-Mobile U.S.A - Monitored (Live, Remote) Agents and scored them based on their Tools Proficiency and Product Knowledge - Ensured Agents followed Policies and Guidelines set by Clients - Provided feedback in each and after every monitoring session. - Answered Escalation Calls when necessary - Back-up recruitment officer for mass hiring evaluations .

Education

Bachelor of Arts in Mass Communications Graduate

University of the Cordilleras, Philippines 1997 - 2000
(3 years)

Bachelor of Arts in Mass Communications

Saint Louis University, Philippines 1995 - 1996
(1 year)

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