Dear Client,
Being a bilingual of English and Chinese, I am the right candidate for this post.
I used to be a customer service representative for more than 3 years, I was providing customer support for those users who manage to register and invest the cryptocurrency with the company I worked for through online system.
The job details as below:
- Familiar with company background, investment system and policies as foundation of customer support
- Execute general customer support in form of chat, email and inbound call
- Conduct basic troubleshooting for general customer issues
- Escalate specific technical issues to technical staff on the spot
- Administrate and post the latest company announcements in the chat group
My name is Joshua. I'm a native Chinese speaker with near-native English language skills. I was born and raised in China until graduating from high school, where my education of advanced Chinese and intermediate English had been accomplished, then I proceeded to further study in English speaking country Singapore, I was granted bachelor's degree (Second Upper-Class Honor) from National University of Singapore and currently living and working in Singapore, where my English language had been accelerated to advanced level. I am bilingual, fluent in both English and Chinese also with professional education background and related working experience for more than 20 years.
Let's have a discussion on the detail of project over the chat.
Best regards,
Joshua