I have been operating as a freelance contracted, home based Customer service professional for 2 1/2 years. Prior to that, I have worked extensively in retail sales, conflict resolution and management. Recent clients are Barnes and Noble, ATT, Pizza Hut, AAA, Proflowers, Abercrombie and Fitch. I also have a theatre bacground and do voice over work onthe side. I would be an ideal person to assit you with audio for training purposes.