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Customer Service managing - regular work

$18-65 USD / hour

Closed
Posted over 9 years ago

$18-65 USD / hour

We are currently looking for a professional in the field of customer service that can regularly work for us several hours each day (excluding weekends) as a substitute manager. Our current customer service manager is on a medical program and can only work for so long each day. The number of hours will range from 6 - 12 hours / week. There is a degree of flexibility in determining your own schedule so you are certainly welcome to propose that. However you will need to work at some point between 8 AM - 5 PM PST (Pacific time). You will be working directly with our customer service department, all staff are fully trained. You will receive a full docket to review a week prior to starting. Requirements: A minimum of 2 Years professional experience Fluent verbal and written english skills Timely, Precise, Accurate Enthusiastic, Positive, Social Skype Further details included
Project ID: 6501555

About the project

52 proposals
Remote project
Active 10 yrs ago

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52 freelancers are bidding on average $32 USD/hour for this job
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PMP certified project manager, MBA in marketing and professional business consultant, market researcher and analyst in the field of project management, marketing and branding, HR, operations, real estate, finance, legal, health and team management/ training. Please message me so I can send samples from similar past work.
$26 USD in 40 days
5.0 (28 reviews)
6.7
6.7
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Hello I have read your requirement and ready to start soon. please check my profile for reviews and available from Mon-Fri 7-12 am Pacific time. If you have any questions please do let me know. Regards, Ali
$31 USD in 12 days
5.0 (178 reviews)
6.1
6.1
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Hello, I have three years of data administration experience and have done many similar projects before. You can check my profile for positive feedback and reviews. I assure you of my good quality work. Waiting for your positive reply. Regards, Aisha Ali
$46 USD in 12 days
4.9 (71 reviews)
6.0
6.0
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sir, i am highly interested and dedicated to do this task. let's discuss and start. i am awaiting for your positive reply. thanks
$18 USD in 12 days
4.9 (121 reviews)
5.3
5.3
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Hi there, I have 5 years of experience in customer service and I have a clear American accent. Please PM me for more info. Thanks
$65 USD in 12 days
5.0 (16 reviews)
4.6
4.6
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Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized and detail oriented. I am also very friendly and patient when it comes to dealing with customers over the phone. Have done numerous inbound/outbound calling projects. From selling cellular phones, offering a rate reduction in a company's monthly phone bill, selling remodeling/construction services to selling a tennat computerized system. All using ZOIPER, X-lite and Softphone dialers. Also have used SKYPE to make calls. SKYPE: rodrirosa
$44 USD in 20 days
5.0 (1 review)
4.4
4.4
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hi will be glad to work with you what kind of support should I do ? this is not clear in the pried in I have been worked for 3 years is ICT manager in local company can provide my cv if necessary thanks
$30 USD in 12 days
5.0 (1 review)
2.2
2.2
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Hello sir I have gone through the details you have mentioned in the project description. I can work on issue you have mentioned. I am capable of managing your schedule, providing costumer support, replying e-mails, newsletters and can assist in developing websites. Please let me know if you need any more details, thank you
$20 USD in 12 days
5.0 (2 reviews)
1.9
1.9
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Hi We as a company provide this services at a very competitive price, even lower than what we have quoted. This will be don with the help of customer services & sales professionals with an average of 3 years experience. We are open to negotiate, pm us lets discuss the pricing and finalize this project. Looking forward to work with you. Regards, Karthikeyan K.
$18 USD in 12 days
4.5 (4 reviews)
2.0
2.0
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Hi, I have gone through the project details and I have a good grasp over English. In the past i have worked as a Support / Project manager for companies in UK and France. I have handled customers from around the globe. I am always available via email or chat / skype. I have good knowledge of Word, Excel, Search engine optimization & marketing and pretty decent at tools like Lightroom and Photoshop. Is it possible to provide a little more details about the project ? Below is a little about what I have done over the past few years: - 7 years of cross-functional experience in SEO, Business Development, Marketing, Customer Relations and Customer Support. - Around 4.5 years of experience in developing sites in WordPress with unique content - Solid understanding of WordPress, MySQL, Googly Analytics / Adsense and other marketing tools. - Expertise in One Page & Off Page optimization. - Good Team leading experience and Client Management skills. - Imparted training on Basics of SEO and Marketing Looking forward to your reply. Regards
$20 USD in 12 days
5.0 (2 reviews)
1.8
1.8
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I am an experienced Call Center/ Technical Support Agent that worked for Asus and Amazon in a supervisory role providing Telephone, E-mail and Live Chat Support. I understand what you would like to accomplish with this project and I have the skills and tools to complete it. I will ensure that your staff members are equipped with the tools to provide excellent customer satisfaction at it highest level. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life. If you would like to discuss further details, please feel free to contact me. Thank you for your consideration.
$18 USD in 12 days
5.0 (1 review)
1.5
1.5
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Hello, I am very much interested to move ahead with this project. With a strong experience of 4+ years working with Customer support & Virtual Assistant, I have managed to build a broad skill set in this kind of position. I have a US number that can take routed calls & I can even make unlimited outgoing calls for client follow ups as well. Here are my skills - Phone support - Phone customer assistance - Email sales - Email support - Ecommerce order processing - Handling unique situations - Problem solving - CRM use - Improving processes to make more efficient - Updating/Editing standard operating procedures - Gmail - Wordpress - Time management Almost all work i have done in my past assignments. Handled live chat / phone support for client / prospect conversation related to orders. CRM / Email newsletter to inform clients Order processing from direct sites or via paypal or moneybookers. Calling clients/vendors for stock management Order auditing/processing, making sales calls & calls to market vendors for getting stock updated I certainly believe that I am competent enough to meet challenging task and I have the necessary skills and abilities for this job. Looking forward for your thoughts & I can start today. Available for call. Thanks Gautam
$20 USD in 12 days
5.0 (1 review)
1.3
1.3
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Hi!I am Canadian living in Portugal and am available to work daily. Also, I am fluent in English, French and Portuguese, with experience in customer service. Looking forward working together. Kind regards.
$18 USD in 12 days
5.0 (1 review)
1.0
1.0
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Good Day! My name is Mark Kevin Ablaza. I want to apply for this post. I have read and understood the job and I am confident that I will be able to work on this. I have a 5 years of call center experience and I can use that experience with this job. I also have 6 months experience in virtual assistant in a company/online seller based in Australia. I am a fast learner and hardworking and I am good in dealing with customers. I also have a fast and reliable internet. I am looking forward to know the details of the job and if you are interested in hiring me you can contact me at my skype. My skype id is maryk3n. Best Regards, Mark Kevin Ablaza
$26 USD in 12 days
5.0 (1 review)
0.6
0.6
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Experienced customer service representative, available to start immediately. Will deliver professionalism and accuracy.
$23 USD in 30 days
5.0 (1 review)
0.0
0.0
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A proposal has not yet been provided
$47 USD in 12 days
5.0 (1 review)
0.0
0.0
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After reviewing the project description it was apparent that my skill set might be a good match for what you are looking for. I have experience authoring standard operating procedures, providing customer support and documentation for end users of various applications, including desk side and phone support. I am located in the U.S., English is my first language, and I have a wide breadth of experience the Information Technology industry. I have worked with many diverse computing platforms and various programming languages and developmental environments. I feel I have superior written and verbal communication skills, am conscientious, hard working, and have a very keen attention to detail. I work well with limited supervision yet know when to seek clarification and/or direction from superiors and co-workers. A copy of my resume is available upon request.
$33 USD in 12 days
0.0 (0 reviews)
0.0
0.0
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I am a customer service / technical support professional based in Ireland where I've worked as a team leader with a team of 4 other agents for 2 years, also overseeing the work done in our outsourced call centre. I deal directly with our customers, partners and call centre staff. Ensuring SLA's are being met and overseeing KPI's, producing reports, monitoring agent quality etc I work full time at the moment but being based in Ireland I would have plenty of availability during PST hours. If you have any queries please don't hesitate to contact me.
$46 USD in 12 days
0.0 (0 reviews)
0.0
0.0
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Hi , I pursue high communication skill and work as a senior software engg in top indian MNC.I am having 5 years of IT exp as .Net developer. I am working with US client and excellent in client interaction. Please consider my profile.
$40 USD in 18 days
0.0 (0 reviews)
0.0
0.0
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Hi – I am writing for Orazone Technologies (Private) Limited in reference to your project, we are a multi-level Business Process Outsourcing (BPO) center and software house with emphasis on providing around the clock 24/7 quality services through qualified and skilled professionals. We have reviewed the details of the project and are confident of delivering the desired result We have worked on different projects and have a keen eye for detail, and excellent fact-checking skills. We believe that accuracy is as important to communications as good wording, correct grammar or developing one’s voice. You will find us to be enthusiastic and extremely driven to achieve positive outcomes. Our Resource pool contain expert professionals that are proficient in Social Media Marketing, Web Development, Competent in Data Entry (copy-paste jobs) and Reporting, Image Processing, high speed typing with an acute eye to detail. Our employees are very good with repetitive tasks with a keen eye for detail and accuracy. COMPETENCIES: • Call center services to a UK based furniture retail company for the last 4+ years. • Live chat, inbound calls and admin support to an Irish home furnishing company. • Customer support, delivery arrangement, complaints management, inventory tracking and other related tasks via CRM solution. For any queries, please message us and we will surely get in touch with you as early as possible. Best Regards, Business Development Manager Orazone Technologies
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Member since Sep 24, 2014

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