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AWS Omnichanel Contact Center Thesis

$250-750 USD

Closed
Posted 6 months ago

$250-750 USD

Paid on delivery
I need support with setting up an omnichannel contact center on AWS using services such as AWS Connect, AWS Lex, AWS Lambda. This Contact Center is my thesis project, its purpose is to automate queries that students at the university may have. Some queries must be answered taking into consideration information from a database which is already created in AWS RDS (MySQL) and already has test data. I would like to have the possibility to also create tasks according to the queries demonstrating the most possibilities that these AWS services can offer to improve and facilitate the information and processes to the students.
Project ID: 37449554

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25 proposals
Remote project
Active 5 mos ago

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25 freelancers are bidding on average $521 USD for this job
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Hello Good morning , I just finished reading the job description . I see you are looking for someone experienced in developing products using Cloud Computing, Amazon Web Services, Database Administration and MySQL. This is something I can do, Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects only on freelancer.com. 2. I have not received a single bad feedback since last 5-6 years. 3. You will find 5 star feedback on last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) My Portfolio: https://www.freelancer.com/u/AwaisChaudhry Please start the chat to discuss it further. Regards, Awais
$750 USD in 11 days
5.0 (21 reviews)
7.0
7.0
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Hi there, Thank you for considering our services for setting up an omnichannel contact center on AWS using services such as AWS Connect, AWS Lex, and AWS Lambda. We understand that this project is your thesis project and aims to automate queries that students at the university may have. Our proposal is to design and implement a comprehensive contact center solution that leverages the power of AWS services to provide efficient and effective support to students. Here's an overview of our approach: 1. Contact Center Setup: - We will configure AWS Connect, a cloud-based contact center service, to handle incoming queries from various channels such as voice, chat, and email. - AWS Connect will be integrated with AWS Lex, a natural language understanding service, to enable automated responses to common student queries. - We will utilize AWS Lambda, a serverless computing service, to build custom logic and integrations as per your requirements. 2. Database Integration: - We will integrate the existing AWS RDS database (MySQL) with the contact center solution. - This integration will allow us to fetch relevant information from the database to provide accurate and personalized responses to student queries. - We will ensure that the integration is secure, scalable, and optimized for performance. 3. Task Creation and Management: - As per your requirements, we will enable the creation of tasks based on student queries. - These tasks can be assigned to...
$500 USD in 15 days
4.9 (21 reviews)
6.8
6.8
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Dear Anna P., I hope this message finds you well. As an experienced MySQL professional with over 4 years of expertise, I have thoroughly reviewed your project requirements for setting up an omnichannel contact center on AWS. I am confident in my ability to execute this project with perfection. I understand that your thesis project involves automating student queries at the university using AWS Connect, AWS Lex, and AWS Lambda. I am well-versed in these services and have hands-on experience in database administration, particularly with AWS RDS (MySQL). If you have any questions or would like to discuss the project further, I am available for a chat. Please feel free to connect with me at your convenience. Thank you for considering my proposal. I look forward to the opportunity to work with you on this project. Best regards, Christopher
$540 USD in 6 days
5.0 (14 reviews)
5.6
5.6
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Hello, my name is Pallavi and I am a full-time web and mobile app developer working as a freelancer. I understand that you are looking for someone to help set up an omnichannel contact center on AWS using services such as AWS Connect, AWS Lex, AWS Lambda. With more than 10 years of experience in this field, I can confidently say that I am the best person for this job. My skills include Amazon Web Services, Cloud Computing, Database Administration and MySQL. I understand that you are looking for the possibility to create tasks according to queries demonstrating the most possibilities that these AWS services can offer to improve and facilitate processes related to information at your university. With my extensive experience in this area and strict deadline policy I am confident that I can provide the necessary support needed to complete this project successfully. Please don't hesitate to reach out with any questions or requests for further information!
$300 USD in 12 days
5.0 (15 reviews)
5.1
5.1
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Hello, Upon reading the job details I would say that all the required skills Database Administration, Cloud Computing, Amazon Web Services and MySQL fall under my skills. I work on freelancer full time and I believe I can do this job if I get all the detailed requirements. Please check my portfolio as well: https://www.freelancer.com/u/AITSoft Looking forward to your response. Shamshad
$750 USD in 11 days
4.5 (2 reviews)
5.4
5.4
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Hello, my name is Prateek and I am a solutions architect with over a decade of experience in designing, implementing, and managing complex systems on the AWS Cloud platform. From my experience working with cloud technologies such as Amazon Web Services, Apache, Airflow, NGINX, Docker and Kubernetes, I have developed expertise in the adoption of DevOps practices, automation tools and security best practices to ensure high availability, scalability and security of cloud infrastructure. I understand that you are looking for support with setting up an omnichannel contact center on AWS using services such as AWS Connect, AWS Lex and AWS Lambda. I believe that my skillset makes me the perfect fit for this project - especially when it comes to setting up tasks according to queries demonstrating the most possibilities that these AWS services can offer to improve and facilitate information processes for students. I would be delighted to discuss this project further with you if given the opportunity. Please feel free to contact me if you would like further information or need help with any part of the project. Thank you for considering me for this position!
$500 USD in 7 days
5.0 (3 reviews)
4.5
4.5
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Hi there,I'm biddin on your project "AWS Omnichanel Contact Center Thesis" I have read your project description and i'm an expert in mathematics and machine learning therefore i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks. .. .
$750 USD in 1 day
5.0 (3 reviews)
4.1
4.1
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Nice to meet you Atpe99, It is a pleasure to communicate with you. My name is Anthony Muñoz, I am the lead engineer for DSPro IT agency and I would like to offer you my professional services. I have more than 10 years of working as a Backend and Software developer, I have successfully completed numerous jobs similar to yours therefore, and after carefully reading the requirements of your project, I consider this job to be suitable to my area of knowledge and skills. I would love to work together to make this project a reality. I greatly appreciate the time provided and I remain pending for any questions or comments. Feel free to contact me. Greetings
$1,084 USD in 7 days
4.3 (5 reviews)
5.0
5.0
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I understand that you are looking for help setting up an omnichannel contact center on AWS using services such as AWS Connect, AWS Lex, AWS Lambda. I believe I am the perfect fit for this project due to my extensive experience in PHP, ASP.net, Node.js, Python, Java and Javascript as well as MySQL and SQL Server. I would be more than happy to help you create an automated query system that can answer your students' questions taking into consideration information from a database that is already created in AWS RDS (MySQL). This project would be a great opportunity for me to demonstrate the most powerful features of AWS services such as Dynamo DB which allow users to store large amounts of data with high availability and low cost.
$250 USD in 7 days
5.0 (6 reviews)
4.0
4.0
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Hello Employer I have past experiences in setting up an omnichannel contact center on AWS using the services which you mentioned please initiate chat to discuss more
$250 USD in 1 day
5.0 (2 reviews)
3.9
3.9
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Hello there! My name is Sunil and I am the founder of NCS. We specialize in providing advanced technology solutions including product automation, Integrated solutions using Open Source Technologies, Cloud Computing and more. I need your help with setting up an omnichannel contact center on AWS using services such as AWS Connect, AWS Lex and AWS Lambda. Specifically, I would like to have the possibility to also create tasks according to the queries demonstrating the most possibilities that these AWS services can offer to improve and facilitate the information and processes to students at the university. I understand that making use of AWS services in this case requires a deep understanding of their capabilities as well as knowledge of how to set them up properly. This is why I believe that our team is best suited for this project. Our expertise includes designing and developing solutions using Open Source Technologies as well as improving performance and business process flow across multiple enterprises. We believe that our expertise in product automation, cloud computing and more make us uniquely qualified to work on your project. Please let us know if you would like us to discuss further or if you have any other questions!
$500 USD in 7 days
5.0 (11 reviews)
3.8
3.8
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Hello there I am a DevOps Developer & have extensive exposure of more than 6+ years and also i am certified Microsoft developer with experience of 8+ years. I am positive that I can provide you the finest of work within the timeline and I am ready to start the work immediately. To see how I am a perfect fit for your job, I would like to see a small glance of my skills: DevOps ●Azure, GCP, AWS ●PaaS Openshift or Pivotal Cloud Foundry ●Scripting language – Shell, Python or similar languages ●SCM, Clearcase, SVN, GIT, including branching and merging strategies ●CI and CD methodologies with Jenkins ●Automation implementation ●Clarifying design and architecture on Tools implementation. ●Building and Deploy automation ●Script development for automated deployments and tests. ●Enabling infrastructure and application monitoring, etc. ●Azure tools and services ●Containerization (Docker), orchestration ●Scripting skills in Shell / Python / PowerShell ●Ansible ●DevOps – CI/CD, Release automation, Configuration Automation, ●Jenkins, Kubernetes, Artifactory, Nexus, Docker, Ansible ●Background of automated SW testing ●JIRA tools I would welcome the opportunity to discuss the project in greater detail. During this discussion, I can provide a more accurate cost estimate and project timeline. Warm Regards, Imtiaz
$500 USD in 7 days
5.0 (5 reviews)
4.0
4.0
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Hi, Anna, I checked your requirements and found that this is similar to a project I did a few months ago. I can start your project right away and fully implement the project details. It would be very interesting to chat with me about the details of the project, so please send me a message. Thank you.
$250 USD in 7 days
5.0 (1 review)
1.0
1.0
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Dear, Anna P. I've worked with other clients in similar project, so I have rich experiences with skills including MySQL, Cloud Computing, Database Administration and Amazon Web Services. Specially I can work on your time zone for the good communication. I'd like you to discuss the requirements in more detail through chat and start right now. Regards, Samantha
$300 USD in 5 days
5.0 (1 review)
0.2
0.2
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Hello, I am Dennis and I'm here to talk about your project for AWS Omnichanel Contact Center. With over 15 years of experience in programming, cloud computing, database administration, MySQL and more, I am confident that I can support you with setting up an omnichannel contact center on AWS. My past work has focused on developing web applications using Python and Java, as well as administering cloud services such as AWS, Azure and Heroku. This experience has provided me with valuable insight into the range of services available through the AWS platform, such as AWS Connect - a service that allows users to securely access multiple AWS services from one location - which will be essential for setting up your omnichannel contact center. I believe that my skillset is perfect for this project - especially my expertise in web development and cloud computing which will be required to set up the omnichannel contact center. If you would like to discuss further please feel free to reach out directly or hire me quickly so we can get started on this exciting project!
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I am interested in doing your work, I can do your work in 3-4 days, and I hope to do your work according to your mind and correctly, and you will benefit from it in future,
$500 USD in 4 days
0.0 (0 reviews)
0.0
0.0
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We are a professional developemnt center from India, in business since 2009. We can manage the requirement for aws queries setup and support system. WE are working with senior developers and can deliver top notch quality. We can manage it end to end and also provice 1st year support too. Please open chat to discuss further. Regards PRateek
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hello, I hope you are good. I just saw your job posting and I am really interested in this project. As per my experience and skills this job completely fits. I have 5+ year experience doing similar jobs regarding to above mentioned skills Amazon Web Services, Database Administration, Cloud Computing and MySQL. You can check my portfolio as well: https://www.freelancer.com/u/Sidrairfan078 Lets start chat, So we could discuss it in details and finalize everything. I will deliver you in best possible way. Thanks! Sidra
$350 USD in 8 days
0.0 (0 reviews)
0.0
0.0
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Greetings! I possess excellent skills related to your project AWS Connect with AWS Lex, RDS and Lambda, having over 3 years of industrial experience as a DevOps Engineer. My area of expertise are: AWS, ,GCP, Azure, Kubernetes, Docker, Github, Github actions, Nginx, Apache, WHM, CPanel, Jenkins CICD pipelines, Ansible, Terraform and Shell Scripting. Kindly review my profile and acknowedge me back to discuss further and start the project right away. Looking forward to your response! Thanks Regards, Ibrar DevOps Engineer
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi. Thank you for your job posting. I have just checked your requirements carefully. The skills and experiences required are an ideal match for me. I have rich experience in Devops, AWS, MySQL and Cloud Computing. I can start working immediately. Let's discuss more. Thanks & Regards
$500 USD in 7 days
0.0 (0 reviews)
0.0
0.0

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Member since Feb 5, 2019

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