Customer Service For Software Helpdesk

We have a very large web based software application with an in-office help desk staff. We would like to add additional remote positions that are part time which could become full time later. For this position we would like it to focus on a specific task to being with working with customer to edit online applications. Our software has the ability to create online applications based on paper applications. It requires our staff planning out all of the questions in excel as we often have to collect more information through talks with the customer. Once done using a web admin tool the questions can be added or edited. Advanced applications can have follow up questions that based on the answer provided another question can be required. We will train you how to do this. This job requires excellent verbal skills. You must be ok with talking a customer through a problem and figuring out the best solution using our tools and getting the information we need to implement our software with them. You would need to review the final product with the customer and make sure they are happy. You have to have a good head for web based software. We will teach you the software. Must be good at software analysis in talking with the customer and identifying the data needed for the solution. While not required if you have experience with SQL it is helpful. If you have reporting experience that is helpful. This position would focus on support for online applications and once better caught up other things may be added in the future. We would like to start someone for 20 hours a week. Some of the hours need to be done between M - F 8am to 4:00PM CST. But some of the hours could be done outside of that also. I can work with you on exact schedule.