Customer Support Specialist - Remote Position

$10-20 NZD / hour

Closed

Posted

9 months ago

$10-20 NZD / hour

About Jetkrate Jetkrate is a premier package forwarding service that offers customers around the world the ability to shop from the United Kingdom and New Zealand and have their purchases forwarded to their address anywhere across the globe. We facilitate hassle-free international shopping experiences, right from product concierge services to ensuring safe package delivery. As we expand and innovate our services, we are looking for individuals who can grow with us, ensuring our customers' needs are always met with professionalism and enthusiasm. Position Overview We are in search of a dedicated Customer Support Specialist to manage our customer inquiries. The position plays a pivotal role in ensuring we maintain our reputation for exceptional customer service. Given that we receive daily inquiries ranging from package tracking to service details, this role requires acute attention to detail, timely responses, and a good understanding of our business operations. Key Responsibilities Responding to an average of 10-12 customer enquiries per business day. Efficiently handling commonly asked questions using preset templates in Zendesk. Addressing specific concerns such as package tracking, pricing inquiries, concierge service details, and resolving issues about damaged or missing packages. Ensuring customer satisfaction by providing prompt, accurate, and thorough responses. Working closely with internal teams when needed, to fetch or provide specific information. Regularly updating oneself with any changes in the company's services, policies, or procedures. Position Requirements Prior experience in a customer support role, preferably in e-commerce or related industries. Familiarity with support platforms, preferably Zendesk. Strong written communication skills. Ability to work autonomously, ensuring tasks are completed within set timeframes. An understanding of the package forwarding business would be an advantage, though thorough training about Jetkrate will be provided. Reliable internet connection as this role is entirely remote.

Customer Support

Customer Service

Customer Experience

Project ID: 37133376

About the project

86 proposals

Remote project

Active 8 mos ago

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86 freelancers are bidding on average $14 NZD/hour for this job

@Excelentt

I am professional with e-commerce queries and Zendesk as a ticketing system. I have handled 50-100 tickets in a day. I can help you build knowledgebase and canned responses for tickets.

$10 NZD in 10 days

4.9

(49 reviews)

7.2

@fixitconsultech

About Jetkrate Jetkrate is a premier package forwarding service that offers customers around the world the ability to shop from New Zealand and have their purchases forwarded to their address anywhere across the globe. We facilitate hassle-free international shopping experiences, right from product concierge services to ensuring safe package delivery. As we expand and innovate our services, we are looking for individuals who can grow with us, ensuring our customers' needs are always met with professionalism and enthusiasm. We are in search of a dedicated Customer Support Specialist to manage our customer inquiries. The position plays a pivotal role in ensuring we maintain our reputation for exceptional customer service. Given that we receive daily inquiries ranging from package tracking to service details, this role requires acute attention to detail, timely responses, and a good understanding of our business operations. We would like you to join us as part of our commitment to providing top-notch customer support. If you're interested in this position please feel free to reach out and discuss further!

$15 NZD in 40 days

5.0

(16 reviews)

4.7

@sodais

Hi, I have been through your job description and I find myself capable enough to do avail this wonderful opportunity. I am saying this because I have 5 years of working experience as a Virtual Customer Service representative.I was providing customer service to that customer handling CRMS and things which I was being trained for. Therefore I am familiar with Zendesk, eDesk, Assana, comes and a few other software too. I am also a Software Developer so if you would like me to learn a few other software too it will be quite easy for me to understand and start working on them in the least time. I am capable of speaking in a proper English/American accent because we use to get English/American customers as well where I was working before. The best part is I am able to join as soon as possible and I am even looking for a long-term job and be a part of a team. I will be looking forward to giving the interview to you and then deciding further we can have a voice call as well if you have some time. I do have a good internet connection with a machine which is fast enough to do multi-tasking so I hope you will consider my proposal. Thanks, Sodais

$10 NZD in 120 days

5.0

(7 reviews)

4.2

@FirstChoiceWeb

Hello There, I am excited to submit my bid for the Customer Support Specialist position at Jetkrate. With a background in e-commerce customer support and familiarity with support platforms like Zendesk, I am well-equipped to handle the responsibilities outlined in the position overview. Experience & Skills: Over 8 years of e-commerce customer support experience. Proficient in Zendesk for efficient query handling. Strong written communication skills for clear and accurate responses. My ability to work autonomously aligns well with the remote nature of the role. I am self-driven and organized, ensuring that tasks are completed within set timeframes. I understand the importance of maintaining a strong online presence and being available to address customer inquiries promptly. While I do not have direct experience in the package forwarding business, I am enthusiastic about joining the Jetkrate team and undergoing thorough training to quickly grasp Jetkrate's operations, services, policies, and procedures. I am confident that my background in customer support, familiarity with Zendesk, and dedication to delivering exceptional customer experiences make me a strong candidate for this role. I am eager to learn and grow with Jetkrate, ensuring that customer inquiries are met with professionalism and enthusiasm. Sincerely, Himanshu

$10 NZD in 40 days

5.0

(1 review)

3.9

@Lukwence

Hello, my name is Lukman and I am a Power BI specialist and Super User nominated by Microsoft. I have 5+ years of experience in Enterprise ERP Applications and specifically with Jetkrate. From my experience working with Customer Support, I have noticed that there is an overwhelming demand for customer support across the globe. This position plays a pivotal role in ensuring we maintain our reputation for exceptional customer service. As part of the team, you would be responsible for responding to an average of 10-12 customer inquiries per business day. You would be required to efficiently handle commonly asked questions using preset templates in Zendesk before addressing specific concerns such as package tracking, pricing inquiries, concierge service details and resolving issues about damaged or missing packages. Additionally, you would ensure customer satisfaction by providing prompt, accurate and thorough responses. We would also like to provide training on how to use our various services effectively so that you can continue to provide high quality support to our customers in the future. And lastly, please let us know if there are any changes in the company's services policies or procedures you would like to be aware of so we can keep you updated on our progress towards meeting their needs.

$10 NZD in 40 days

5.0

(1 review)

3.6

@EstherEsh

Hello, I am Esther. I am ready to assist you with the customer service project I have over 7 years of experience in customer service, client support and service delivery sector I am able to: -Make and take inbound and outbound calls - Respond promptly and courteously to client inquiries, requests, and post sales concerns - Provide personalized assistance, addressing client concerns, and offering helpful recommendations to enhance their experience - Ensure accuracy in booking details, availability, and property information to facilitate smooth reservations. - Collaborate with our team to maintain high client satisfaction levels and uphold our brand's reputation. -I am a native English speaker I have the tools and skill sets for the job. I live in France I am available to start as soon as I receive the job details. Thanking you in anticipation of your response Best Regards

$20 NZD in 40 days

5.0

(7 reviews)

3.3

@Mjamper

Good day! I have over 10 years of experience in order management for a global tech company where we monitor hundreds of shipments daily all over the different geographies/countries including Australia and New Zealand. Aside from monitoring system flow and doing timely intervention of fallouts to ensure we meet delivery targets, we also look into inquiries via email, chats, and at times via phone from internal and external customers. On top of that, I have a solid background in reporting and analytics as well as project management. I am confident I can contribute to your organization.

$12 NZD in 40 days

4.6

(1 review)

3.8

@Ogutuemily

Hello there, I'm a professional digital marketing strategist with a strong background in customer support. I've interacted with customers through chatbots, emails, and even calls. I've got excellent written communication skills, as I'm also a copywriter. I have an established remote office in a quiet environment, a strong internet connection, a powerful laptop, and all the tools needed for effective customer support. While most of the tasks I've completed here on Freelancer are for content writing, I do customer support on the side. I'm currently looking for a long-term commitment and would be available to start immediately if hired. I can work in any timezone as I'm very flexible. Looking forward to hearing from you. Thanks.

$15 NZD in 40 days

5.0

(1 review)

2.6

@robin1108

I can do this project according your requirements. I'm ready to start the project asap. If you message me, we can do further discussion. Thanks.

$10 NZD in 40 days

5.0

(4 reviews)

2.2

@krishmaqvan

About Jetkrate Hello, my name is KISHOR and I am the founder of Jetkrate. We specialize in package forwarding services, providing customers around the world with hassle-free international shopping experiences. As we expand and innovate our services, we are looking for individuals who can grow with us, ensuring our customers' needs are always met with professionalism and enthusiasm. We receive daily inquiries from customers across various categories such as product concierge services and package tracking. As part of our customer support team, you would be responsible for responding to an average of 10-12 customer enquiries per business day. You would use preset templates in Zendesk to efficiently handle commonly asked questions such as package tracking and pricing inquiries. Additionally, you would be responsible for addressing specific concerns related to our services such as damaged or missing packages. We are also looking for someone who is reliable with an understanding of the package forwarding business who can work autonomously to ensure tasks are completed within set timeframes. Additionally, prior experience in a customer support role would be beneficial but training about our services will be provided along the way.

$15 NZD in 40 days

5.0

(3 reviews)

2.2

@omersodai

Hi, I can do this task efficiently. I am ready to start working immediately after bid acceptance. If you have any queries please let me know. Best Regards, Faisal

$10 NZD in 40 days

5.0

(1 review)

1.7

@blockishoregon1

Hello, Since you must have received several applications by now let me get straight to the point as to why I believe that I am the ideal candidate for this job. I have over 9 years of experience in Customer Service assisting customers from different parts of the globe. . I am fluent in English, and I am a quick learner and have much confidence in being able to multitask and work under pressure in order to accomplish anything. I have always worked for American/Australian based companies so working the NZ time is totally fine with me. I was the Head of customer service and Marketing research at GE Transportation (General Electric) for three years in Jacksonville Florida until I decided to become a full-time freelancer. I started using upwork back in 2016 and one of my clients from upwork awarded me a full-time customer service position (website chat, customer service and handling social media enquiries for an E-commerce company) which lasted until October 2020 (4+ years), I am experienced on the following customer service platforms and applications. • Freshdesk • Zendesk • ServiceNow • Pidgin Chat Portal • Shopify • Salesforce Since there is a character limit to submitting proposals, it would be great if we could get on a call and discuss further. I am currently not handling any other project and If I am to be selected, I am ready to start work immediately and will solely focus only on this job. Looking forward to your reply. Regards, Arjuna

$15 NZD in 60 days

5.0

(1 review)

1.5

@cjcoolwhip

A customer service representative for 2 years and having an experience working with a business and marketing consultant for 4 years gave an interest of doing this job. CRM handling, Cold Calling inbound and outbound. Handling emails, chat and phone support and keep track of all the clients and individual status. I will make sure that what they need and concerns will be provided and I am resourceful in every way. Bidding an average amount of what your asking. Hoping that I can be a part of your team. Working hours will not be a problem for me. Hourly rate of 10$ NZD . Thanks God bless

$10 NZD in 48 days

5.0

(1 review)

1.2

@jacquekagwathi

Hello there, My name is Jacque' and I understand that you are looking for a highly organized customer support specialist to handle customer inquiries, concerns, and complaints, ensuring a positive customer experience. I am the perfect candidate for this! Over 10 years extensive experience in this field has given me the ability to provide exceptional customer service to clients across various industries e.g hospitality, telecom, and manufacturing, through phone, chat, email and social media. This understanding of industry standards makes it easier for me to prioritize tasks effectively and resolve any issues that may arise during customer interactions. My skill set includes excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. I am very professional, empathetic and can turn into your customer's best friend! I believe that my background as a customer support agent makes me well-suited for this role. Additionally my positive attitude and ability to work and learn quickly makes me an ideal fit for your needs. Please feel free to reach out with any questions or queries you may have about my abilities or why I would be the best fit for the job at hand. I am available to start immediately and very much look forward to hearing from you. Kindest regards, Jacque' Kagwathi

$15 NZD in 35 days

0.0

(0 reviews)

0.0

@drycnr1986

Hello, I am currently responding to customer mails of a Swedish brand. Previously, I worked full-time for 3 years in customer service at the General Directorate of Yapıkredi Bank, the largest bank in Turkey. I don't know Zendesk but I learn fast. I am waiting for your return.

$20 NZD in 40 days

0.0

(0 reviews)

0.0

@jmgjunior

Hey, I have experience with this and I think it is something I can help you with... Does this has deadline or something? hope you can reach me out!

$20 NZD in 20 days

0.0

(0 reviews)

0.0

@Jhoysue

I am pretty confident that i am the best candidate for this job role. Because i am 100% commited on my job, i can be an asset to your company, i can hit the target and exceed the maximum target, i'll be a great addition to your team and because of my skills that applicable in this position. I am computer literate, active in listening, can check miltiple tools at a time, problem solving skills, able to provide good customer service. I know there are other candidates who could fill this position, but my passion for excellence sets me apart from the pack. I am committed to always producing the best results.

$15 NZD in 40 days

0.0

(0 reviews)

0.0

@AycaAslankan

Hello there, I have been working remotely as a Customer Care Representative for over 6 years now. I’m good at using tools like CRM, Zendesk and Com+. I can easily contact with customers via live chat or e-mail, and solve their issues in no time. As I’m already familiar with things like customer support, back office agency and vendor management, this job would be both fun and easy for me. I’d be glad if you could reach me out to discuss this further.

$15 NZD in 40 days

0.0

(0 reviews)

0.0

@hemelkhan92

Hello there! My name is Golam and I am a qualified Customer Support Specialist with extensive experience in customer support roles. With over 7 years of experience in the field, I have gained a wealth of knowledge and skills that will be invaluable to you in managing your customer inquiries. I understand that you are looking for a dedicated Customer Support Specialist to manage your customer inquiries. Specifically, you require acute attention to detail, timely responses, and a good understanding of your business operations. I believe I am the perfect person for this role as I possess all these skills and more. My strong written communication skills allow me to provide efficient customer support responses within set timeframes while maintaining customer satisfaction by providing prompt accurate responses. I also regularly update myself with any changes made to our service policies or procedures so that I can provide the best service possible to our customers. If you would like more information about my professional profile please don't hesitate to contact me directly. Best Regards, Golam

$10 NZD in 40 days

0.0

(0 reviews)

0.0

@Mharrabella

Greetings! I spotted your job posting and am seriously considering applying. I used to work in customer service, and my primary responsibility was to answer queries from consumers about their gas and electricity bills. I can therefore guarantee customer satisfaction by offering timely, precise, and comprehensive responses. Additionally, I guarantee to pay close attention to details, be prompt in my responses to queries, and do my best to comprehend your company's operations. I am familiar with Zendesk. I can absolutely work alone and make sure that the tasks are finished within the allotted time. My internet connection is reliable. I don't have much knowledge in the package forwarding business, but I am confident in my ability to carry out the task. I'm a quick learner, and I work very hard at whatever I do. I would be happy to try to prove myself if you gave me the chance. I anticipate hearing from you shortly. Sincerely; Marra Antonette E. Lin

$15 NZD in 40 days