Senior Technical Support Engineer

Position Overview: Information Technology - Responsible for designing, implementing, maintaining and troubleshooting customer networks. Be able to direct employees/contractors and outside vendors. Job Requirements: Project Management • Lead, Direct, and manage IT Projects • Plan, Execute, and Evaluate IT processes and procedures • Clearly document and communicate project progress Server Administration • Status monitoring of cloud based Infrastructure. • Maintenance/Troubleshooting CentOS infrastructure • Frequent utilization of bash scripting skills • Frequent utilization/analysis of javascript scripting skills Individual Desktop Support • Initial configuration/installation of employee workstations • Employee Technical Inquiries, Daily • Troubleshooting of local/network workstation issues. • Network Printer Support (maintenance and troubleshooting) • Office 365 end user account administration (with monthly Audit) • Individual VOIP phone Maintenance/Troubleshooting Platform Administration/Maintenance (i.e. Office365, SharePoint, Local CentOS hosted Dashboard, & RingCentral VOIP) • Initial configuration/End user customization • Platform Troubleshooting • Platform Annexations. Network Administration • Management of LAN/WAN infrastructure (i.e. routers and switches) • Management of rule based firewall. (both pfsense and SonicWall) • Audit internet activity, monthly Server Administration • Status monitoring of cloud based Infrastructure. • Maintenance/Troubleshooting CentOS infrastructure • Frequent utilization of bash scripting skills • Frequent utilization/analysis of javascript scripting skills Knowledge, Skills, and Abilities: Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation to all customers. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Exceptional interpersonal skills, with a focus on rapport-building with all IS team members. Strong documentation, listening, and questioning skills. Ability to conduct research when needed and to absorb information quickly. Proficiencies: Windows 10 Centos 7 Office 365 Azure Strong communication skills Interested in personal growth and being part of a team Embraces change and challenge whole-heartedly Critical thinker