Find Jobs
Hire Freelancers

Customer Service CRM - Ready to white label

$3000-5000 USD

Closed
Posted 8 months ago

$3000-5000 USD

Paid on delivery
We are looking for a freelancer / Company to assist us with development of a CRM (Ticket Management system). We will only accept vendors who has in past delivered CRM for customer service. Also if you have experience in Vtiger CRM modification or Sugar CRM or any similar CRM - that will be an added value. High Level Features needed in CRM: - Ticket / Incident Management - SLA Management - Automation Rules - Team management - Admin Roles and Users - Ticket Escalation Rules - Social Media Integration - Chat / Chatbot Integration - CTI / Telephony system integration - On Cloud deployment - Make UI to local language Specific Features: - Ticketing System: The CRM should have a ticketing system to efficiently manage customer inquiries and support requests, tickets will come via email, phone, chat, website, Social Media that includes Line APP and Facebook. Third-Party Integrations: - Integration with other software: The CRM should be able to integrate with other software to enhance its functionality and streamline processes. should have open API available. Number of Users: - The CRM should be able to handle a large number of users (1 to Unlimited) , as this will be a commercial platform that will be launched in our local market. Ideal Skills and Experience: - Experience in developing and customizing CRM systems - Proficiency in integrating third-party software - Knowledge of scalability and performance optimization for large user bases - Experience in handling open source code Please provide examples of similar projects you have worked on. Chosen vendors will be contacted and we will then get on to demo call to see your current product.
Project ID: 37211785

About the project

74 proposals
Remote project
Active 7 mos ago

Looking to make some money?

Benefits of bidding on Freelancer

Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
74 freelancers are bidding on average $4,196 USD for this job
User Avatar
Good day, I have understood requirements of your project & our team will deliver it successfully with 5 months FREE support but would you be flexible in your budget as our team estimate is higher? I am not sure how you selected this budget for your project on Freelancer website, because cost of any project is based on the overall features/functionality. However, If you are not flexible in your budget, then no problem and I respect it. Just so you know, I have 50+ Web/Mobile App Developers in office, UI/UX Designers team, QA developers and some other staff, so you will be working with an experienced & professionals having strong communication & prompt response. You may ignore the bid amount for now, as we still need to discuss & ask questions. Look forward to hearing from you. Regards, Yasir LEADconcept
$4,000 USD in 7 days
5.0 (130 reviews)
9.4
9.4
User Avatar
We are among the top rated freelancer team of designer and developer who will work on your requirement. We have to discuss few of the modules in details you have mention above. We have done quite a few CRM systems for different clients as well. We need to know more about the job. Looking forward to work with you. Thank you.
$4,000 USD in 7 days
4.9 (615 reviews)
9.3
9.3
User Avatar
Hello, Greetings of the day, I have already developed so many vast portals like POS , online ordering , job portal, Real estate portal, HR management school management, CRM Etc. so i can easily assist you to development of the Customer Service CRM (Ticket Management system) as per your expectations My name is Harish and We specialize in full-stack development and have 12+ years of experience in this domain. We understand your project requirements for developing a CRM platform with specific features such as contact management, lead generation, and email marketing. We would be delighted to work on your project with all these features >> Ticket / Incident Management - SLA Management - Automation Rules - Team management - Admin Roles and Users - Ticket Escalation Rules - Social Media Integration - Chat / Chatbot Integration - CTI / Telephony system integration - On Cloud deployment - Make UI to local language We guarantee on time delivery of our solutions as well as support after delivery so you can feel comfortable with us taking care of everything until completion. We also provide thorough customer support so you can reach out to us if you need advice on using our services or any other issues related to our work Please come on chat to discuss more about your requirement Regards Harish
$3,100 USD in 7 days
4.9 (299 reviews)
8.7
8.7
User Avatar
Hello, my name is Raman and I am the owner of CnELIndia. We understand that you are looking for a freelancer / company to assist you with development of a CRM system. We have experience in developing and customizing CRM systems as well as integrating third-party software. We specialize in PHP, WordPress, WooCommerce and Data Scrapping . Our team has 18+ years of experience in web and app development which makes us the perfect fit for this project. Additionally, we have reviews from 712+ satisfied clients confirming our high rate of success. We are confident that our comprehensive knowledge of customer service CRM systems will provide exactly what you are looking for in terms of features needed in the system such as ticketing system integration with other software Open API availability across platforms number of users scalability performance optimization large user base handling open source code etc.
$4,000 USD in 35 days
4.9 (570 reviews)
8.9
8.9
User Avatar
Dear, We are excited to submit our proposal for the development of a CRM (Customer Relationship Management) system, specifically tailored to your ticket management needs. Our team has extensive experience in CRM development and customization, including expertise in Vtiger CRM, Sugar CRM, and similar platforms. provide you with quality work with 100% satisfaction and will never let you down. Let's get connected on chat or have a quick Call to discuss this further in detail. We would be delighted to discuss your CRM project in more detail. Please reach out to us to arrange a consultation where we can explore your specific needs, share our expertise, and provide you with a detailed project proposal. We look forward to the opportunity to assist you in improving your customer service operations. Regards, Raghav.
$4,000 USD in 7 days
4.8 (52 reviews)
8.2
8.2
User Avatar
Hi there! My name is Kishore and I'm a Full Stack developer with over 10 years of solid experience in Web and App Development. I lead a team of 20 expert Developers who are adept at various coding languages and frameworks, such as Golang, WordPress, PHP (Codeigniter and Laravel), Python, React, Angular, and more. We're also well-versed in MVC frameworks and OOPS-based languages. We understand your requirement for developing a customer service CRM and we would love to assist you with this project. We have successfully developed similar projects in the past and our experience in designing and scaling large-scale systems makes us an ideal choice for this task. Specifically, we have the necessary expertise to build an effective ticketing system that can efficiently manage customer inquiries and support requests as well as escalate tickets when necessary. Our team is also experienced in integrating third-party software to enhance functionality of systems such as social media integration via APIs and chatbot/chat integration with telephony systems. We look forward to hearing more about this opportunity and discussing further how we can make your needs fit seamlessly into our services. Please feel free to reach out if you have
$4,000 USD in 7 days
4.8 (135 reviews)
7.5
7.5
User Avatar
Hello, Hope you are doing good! I am Full stack Website ,CSS and PHP developer with 12 years of experience and I have read your project description and I can work on your project as per your requirements. Please message us so we can discuss all in detail about project and then will proceed further. Expertise: HTML, CSS, bootstrap framework, Javascript, Custom Jquery, PHP CodeIgniter and Laravel MVC Framework with My SQL Database, Vue.JS,React.js, cloud services, firebase, payment gateways, Google API integration, third-party API integration, UI, UX, SDK, NDK, SIP, MNV, MVVC, CBD, SQL Server, HTML 5, CSS3, Laravel 5.5, CodeIgniter 3.1, Cake PHP 3.3, WordPress CMS, HTML5, XHTML, AJAX, jQuery 3.3, Bootstrap 4.1. and many more. Note:- The bid amount and timeframe value which is mentioned here its just a placeholder value. Once we will discuss full project requirement then I will provide you accurate project development cost and time. Further, I would like to discuss more in details about the project requirement with you. Kind Regards, Nikita
$4,000 USD in 7 days
4.8 (182 reviews)
7.2
7.2
User Avatar
Hello There, I have created more than 6 Fully Professional and High Quality CRMs for big companies and organizations. I will show you live demo as well. I have 13 years of Professional experienced in Web and Software development. I will develop CRM for you exactly as per your needs and requirements. Lets have a chat to discuss details. Thanks, Waqas
$3,500 USD in 30 days
4.9 (112 reviews)
6.7
6.7
User Avatar
Hi there! My name is Rakesh and I'm a PHP freelancer with over 10 years of experience in the field. I understand you are looking for a freelancer / company to assist you with development of a CRM system. You will only accept vendors who has in past delivered CRM for customer service. If you have experience in modifying Vtiger or Sugar CRM then this will be an added value to the project. I believe that my skillset makes me the perfect fit for this project. My team specializes in WordPress, Shopify, Woo Commerce, Php frameworks like Laravel and Codeigniter, NodeJs, Angular Js and React JS so we are well-versed in every aspect required to develop a successful customer service CRM system. Moreover, we have experience in designing UX-UI applications for IOS and Android applications with Design UX-UI so we can deliver a stunning product that meets all your needs.
$4,000 USD in 45 days
5.0 (66 reviews)
6.6
6.6
User Avatar
Hi! My name is Rohit and I have been working as a freelancer developer with a group of professionals since 2016. I read your requirement to develop and design a custom servie CRM. I have ready to use CRM Software white label and if you want some more features in it i will develop that. As a Full Stack Developer, I provide my services in Web and App Development with high class UI/UX design to the client's worldwide. I am a Flutter( Android & IOS ) , PHP , WordPress expert with over 7+ years of experience in creating websites & applications and e-shops. I also have several skills like graphic design, logo design and would be interested in working on your project. We have completed more than 500+ projects successfully. I aim to do high-quality work with 100% satisfaction for all customers. You can see my portfolio and more information in my profile. Link - https://www.freelancer.com/u/Alphawizz Thanks & Regards Rohit S.
$4,000 USD in 7 days
5.0 (15 reviews)
6.2
6.2
User Avatar
Dear Client, We hope this proposal finds you well. As a company with an extensive background in the IT industry, we are excited to offer our services for the development of your Customer Service CRM - Ready to white label project. With over 20 years of experience in web, mobile, blockchain, and AI projects, we have successfully delivered numerous CRM solutions for customer service. Additionally, our expertise includes modifications in Vtiger CRM, Sugar CRM, and similar CRM platforms, making us an ideal fit for your requirements. Our proposal solutions for the project are as follows: 1. Ticket/Incident Management: Implement a robust ticketing system to efficiently manage and track customer inquiries and support requests from various channels such as email, phone, chat, website, and social media platforms, including Line APP and Facebook. 2. SLA Management: Enable Service Level Agreement management within the CRM to ensure timely resolution of customer issues and adherence to defined service levels. 3. Automation Rules: Implement automated workflows and rules to streamline processes and reduce manual efforts. 4. Team Management: Enable effective management of teams, including assigning tickets, tracking team performance, and facilitating collaboration. 5. Admin Roles and Users: Define and manage different roles and access levels for admin users to ensure data security and segregation of duties. 6. Ticket Escalation Rules: Configure escalation rules based on predefined criteria to ensure timely resolution of critical tickets. 7. Social Media Integration: Integrate the CRM with social media platforms to capture and manage customer interactions on these channels. 8. Chat/Chatbot Integration: Implement chat and chatbot functionality to provide real-time support and automate certain customer interactions. 9. CTI/Telephony System Integration: Integrate the CRM with CTI/telephony systems to enable seamless handling of customer calls and improve efficiency. 10. On Cloud Deployment: Deploy the CRM on a cloud platform to provide scalability, flexibility, and easy access for users. 11. Make UI to Local Language: Customize the CRM's user interface to the local language, ensuring better user experience and adoption. In terms of architecture and technology, our analysis suggests that a cloud-based solution with open API availability would best suit your needs. This architecture ensures flexibility, scalability, and ease of integration with third-party software. Regarding the budget, we estimate that it will be approximately [Insert Approximate Budget Here], subject to further discussion and final requirements. To demonstrate our capability, we would be more than happy to share examples of similar projects we have successfully delivered
$5,000 USD in 45 days
4.9 (6 reviews)
6.4
6.4
User Avatar
As you have seen, we are looking for someone to help with development of a CRM system. We understand that this is a very technical task and we would need someone with experience in developing and customizing CRM systems as well as integration of third-party software. I believe I am the perfect fit for this project because of my expertise in PHP, CMS, Backend, Database, Front End and more. Additionally, I have a large amount of experience in developing and customizing web applications for different companies/clients which makes me an ideal candidate for this job. If you are interested in getting started on this project please feel free to contact me so we can discuss further.
$4,000 USD in 7 days
5.0 (59 reviews)
6.0
6.0
User Avatar
Hi We had worked on similar type of complex workflow application. We had helped many organizations in their data automation. We are working from past 12 years. We had also worked on many crm and ticket management system. We can provide you a good quality work. We have an expert team for this projects. Can we discuss on chat/call? Thanks
$3,000 USD in 30 days
4.7 (24 reviews)
6.2
6.2
User Avatar
Hello, my name is Sourabh and I am an experienced freelancer with a focus on providing quality services within time frames and with unlimited revisions for designs. I understand that you are looking for a company to assist you with development of a customer service CRM system and we would be delighted to help! We have experience in developing and customizing CRM systems as well as integrating third-party software. With our expertise in scalability and performance optimization for large user bases, we are confident that our solution will meet all your needs. We would be delighted to discuss this project further with you and provide examples of similar projects we have worked on. Please feel free to contact us if you have any questions or would like more information about our services.
$4,000 USD in 7 days
4.7 (54 reviews)
6.3
6.3
User Avatar
Hello Greetings from Innovacio, I'm writing to express my strong interest in developing a CRM (Ticket Management System) tailored to your customer service needs. With a proven track record in CRM development, I am confident in delivering a solution that aligns with your requirements. High-Level Features: Ticket / Incident Management SLA Management Automation Rules Team Management Admin Roles and Users Ticket Escalation Rules Social Media Integration Chat / Chatbot Integration CTI / Telephony System Integration On-Cloud Deployment Localization to Your Local Language Specific Features: Efficient Ticketing System Seamless Third-Party Integrations Scalability for Large User Bases Skills and Experience: CRM Development Expertise Third-Party Software Integration Scalability Optimization Open-Source Code Customization I am committed to delivering a reliable and efficient CRM solution that empowers your customer service operations. Let's discuss this project further and explore our collaboration possibilities. Best Regards, Osama Raushan
$4,000 USD in 60 days
5.0 (87 reviews)
5.9
5.9
User Avatar
Hello there , Good evening! I am an expert mobile software engineer with skills including PHP, CRM, MySQL, Software Architecture and Ruby on Rails. Please contact me to discuss more regarding this project. If you have any questions, please let us know
$3,000 USD in 11 days
4.3 (30 reviews)
6.5
6.5
User Avatar
Greetings! You're in need of a robust CRM with a specific focus on Ticket Management, and your detailed requirements resonate well with my expertise. I've previously worked on, customized, and even tailored solutions similar to Vtiger CRM, Sugar CRM, and other renowned platforms. What I Offer: Customized CRM Development: A system with seamless Ticket/Incident Management, SLA Management, Automation Rules, Team Management, and more. Diverse Integration Points: Including social media channels like Line APP and Facebook, chatbots, CTI/Telephony systems, and other third-party integrations through open APIs. Local Language UI: Ensuring that your user interface is accessible and comprehensible for your local user base. Scalable Solution: The CRM will be architectured to accommodate a varied range of users, from a single individual to a large enterprise. Having had the privilege of working on diverse CRM projects, I've developed, customized, and integrated platforms for various sectors. The experience of managing open source codes, ensuring scalability for large user bases, and integrating third-party software is something I bring to the table. Thank you for considering my proposal. I'm eager to collaborate and create a CRM that stands out in efficiency and performance, tailored to your unique needs.
$4,300 USD in 45 days
5.0 (6 reviews)
5.3
5.3
User Avatar
Hi, After looking through your job description, I believe I am the perfect fit since I am a skilled WordPress developer specializing in e-commerce website development. With my extensive knowledge of popular e-commerce plugins like WooCommerce, I can help create a robust and user-friendly development This is a tentative bid for now as I would require some more detail to evaluate the budget and time frame more accurately. Please feel free to ask any question you might have, I am available to discuss the project in detail and ready to get started. Kindly inbox me for further communication. Looking forward to working with you. Best Regards, Danny
$4,300 USD in 7 days
5.0 (5 reviews)
5.0
5.0
User Avatar
Hello there! My name is Adnan Gohar and I am an experienced and results-driven professional with extensive knowledge in project management, strategic planning, marketing, data analysis, and software architecture. I have the skills necessary to help you develop a customer service CRM system. I understand that you are looking for a freelancer / company to assist you with development of a CRM system. You will only accept vendors who have in the past delivered CRM for customer service. Additionally if you have experience in Vtiger CRM modification or Sugar CRM or any similar CRM system that will be an added value. Specifically, we would like the CRM to have ticketing system to efficiently manage customer inquiries and support requests along with an escalation rules system to handle more complex issues. We would also like the system to have integration with social media platforms such as Facebook so that customers can quickly alert staff when issues arise. Additionally it should be able to handle large user bases without causing any problems.
$4,000 USD in 7 days
4.9 (8 reviews)
5.1
5.1
User Avatar
Hello, nice to meet you. I just read your job posting. I have lots of experience in this field, so you don't need found another one. If you give me a chance, I'll provide you with the perfect result. I want to more discuss with you via chat, Thank you. Tomas
$6,000 USD in 30 days
4.1 (6 reviews)
5.8
5.8

About the client

Flag of THAILAND
Thailand
0.0
0
Member since Sep 20, 2023

Client Verification

Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.