project management failure project

$10-30 CAD

Completed

Posted

10 months ago

$10-30 CAD

Paid on delivery

In 1999 the UK passport Agency planned to introduce a new computerized processing system to replace an old system and provide more secure passports. They aimed to introduce the system in their Liverpool and Newport offices before the summer busy period. However, the introduction of the system had to be postponed and the Agency was unable to cope with the demand for new passports. On 18 November 1998 the Agency, suspended the rollout of the computer system. In February 1999, applications began to increase and processing times rose. By March, the delays started to attract Parliamentary and media attention. The number of applications then rose steeply. Instead of respond to the backlash, they withdrew some staff from the telephones and moved them to processing applications. At peak periods in Liverpool the telephone service was virtually shut down. In response to this challenge, the agency altered their recorded message to advise callers to write to the Agency and provided a fax number. The number of written queries quickly exceeded the Agency’s ability to cope. Evaluate this crisis and identify the critical project management failures and recommend ways to improve the outcome. [Maximum 3 pages]

Project ID: 36945441

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