As a successful, Customer service Agent, Customer Service Supervisor and Account Manager with a strong 11 yrs background in ensuring outstanding client, employee and customer experiences, I possess a wide range of knowledge and experience that will allow me to perform the job at a high standards My background includes improving customer response strategies, resolving customer complaints, and managing overall customer service functionality to propel business loyalty, productivity, Understanding Organizational Priorities, Coaching the right behavior,Strategic account and opportunity planning, Overall relationship and outcome management, Team Leadership and Understanding Organizational Priorities Consider the following highlights of my qualifications: Experienced with Zendesk, Zoho, Vicidial, Ring Central and CTI. Excelling as a Customer Service Specialist respectively, managing inbound customer inquiries, resolving customers’ technical issues, maintaining customer and order databases with expertise on Excel, Outlook and all MS office platform, Tracking down and resolving customer issues regarding billing, shipping, or defective products. Possessing complementary skills in areas such as sales, project coordination, and team collaboration. Thank you for your consideration; I look forward to speaking with you soon.