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Tech Support Virtual Assistant with US Accent

$2-8 USD / hour

Closed
Posted 4 months ago

$2-8 USD / hour

I'm in need of highly proficient virtual assistance, ideally with a US accent, to reinforce my customer support team. Key Responsibilities: • Handle incoming client calls and emails • Efficiently resolve inquiries in a professional manner • Update and maintain all customer interactions in our personal Perfex CRM Skills and Experience: • Prior experience in handling customer service calls for a technology industry • Superior oral and written communication abilities • Familiarity with Perfex CRM • Strong problem-solving skills • Excellent administrative capability • Being fluent in English with a US accent. This is an exciting opportunity for someone who enjoys liaising with customers and can deliver superb service every time.
Project ID: 37633252

About the project

50 proposals
Remote project
Active 3 mos ago

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50 freelancers are bidding on average $6 USD/hour for this job
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As an experienced project manager and virtual assistant, I understand the importance of strong communication skills, proficient problem-solving abilities, and attention to detail - all of which are crucial for delivering an excellent customer service experience. My solid background in managing technology-related projects renders me well-versed with the technicalities involved in your project. Handling customer calls and emails, efficiently resolving inquiries, and updating CRM systems like Perfex are all skills I possess and use extensively. Additionally, my favorable work hours based in UTC+1 will enable me to align effectively with your 8am to 5pm EST schedule. I am committed to delivering results that exceed expectations while always being available to address any concerns as they arise. From delivering consistent quality service to excelling in project management, your satisfaction is my ultimate goal. Let's work together towards making your customers' experiences better than ever before. Thank you for considering my bid.
$8 USD in 47 days
5.0 (24 reviews)
7.1
7.1
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Hello. I read your requirement i will do that. Please come on chat we will discuss more about this. I will waiting your reply.
$5 USD in 40 days
5.0 (30 reviews)
5.6
5.6
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I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
$4 USD in 40 days
5.0 (8 reviews)
5.0
5.0
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Hello, I am writing to express my interest in the Virtual Assistant position for customer support within your team, as advertised. With my extensive experience in customer service within the technology industry and my fluency in English with a US accent, I am excited about the opportunity to contribute to your company's success. In my previous roles, I have demonstrated a strong ability to handle incoming client calls and emails with efficiency and professionalism. My experience has honed my skills in resolving inquiries promptly and effectively, ensuring customer satisfaction. I am particularly adept at maintaining a calm and courteous demeanor, which is crucial in managing customer interactions. My familiarity with Perfex CRM makes me well-equipped to update and maintain all customer interactions accurately. This proficiency, coupled with my excellent administrative capabilities, ensures that all records are kept meticulously and up-to-date. The opportunity to be a part of your team excites me, as I am passionate about providing outstanding customer service. I am confident that my background and skills align perfectly with the requirements of this role, and I am eager to bring my enthusiasm and expertise to your esteemed company. Thank you for considering my application.
$8 USD in 40 days
5.0 (6 reviews)
5.0
5.0
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Hello there!  I am well rounded in the administrative department and readily available to work.  Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule.  I am available 24/7 and will always go the extra mile to get the job done with my accuracy and well mannered behavior.  Why me?  Creative Bubbly  Efficient  Accurate  Extra fast delivery  Quality assured  Time-saving  Low rates  Complete data security  Deliver on time Please send me a message so we can further discuss your details
$7 USD in 40 days
4.9 (15 reviews)
4.5
4.5
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Upon reviewing your requirements, I noted your search for a Customer Support Representative. I bring relevant experience to this role from a prior position wherein I provided support to US customers through both phone and email channels. This role encompassed technical support within a website and mobile app business. While my accent may not be entirely native to the US, I communicate with clarity and professionalism when engaging with clients. Additionally, I possess exceptional skills in email correspondence. I invite you to reach out directly to facilitate a more in-depth discussion regarding this opportunity. Your time and consideration are greatly appreciated.
$5 USD in 40 days
5.0 (11 reviews)
4.5
4.5
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As an experienced virtual assistant, one of my strengths lies in providing exceptional customer services. I have a solid background in handling calls for the technology industry. With a remarkable proficiency in oral and written communication, I can assure you of a highly professional approach while dealing with client inquiries. Additionally, I am familiar with Perfex CRM, which will enable me to seamlessly update and manage all customer interactions. Furthermore, I possess strong problem-solving skills that are essential for resolving customer issues efficiently. Alongside my excellent administrative capabilities, I am confident in managing multiple tasks simultaneously while still adhering to given timelines. Most importantly, my US accent ensures that communication with your clients will be seamless and devoid of any misunderstandings. In conclusion, with me as part of your team, you can be sure of a dedicated and efficient virtual assistant who will provide 100% satisfaction to both you and your clients. I'm ready to deliver high-quality work while maintaining continuous communication to ensure we're on the same page throughout. Choose me for top-notch tech support virtual assistance!
$5 USD in 40 days
5.0 (2 reviews)
3.1
3.1
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Having honed my skills over a decade-long career in data management could be of great value as your virtual assistant. You need someone detail-oriented, familiar with various tech platforms, and a stylish user of MS Office suite – assignments that are second nature to me having used them extensively over the years. I am also familiar with your requested Perfex CRM from my time as a virtual assistant in customer service. Importantly, I fulfill your request for US-accent. I spent a significant period in the US during my studies and have since maintained fluency. Combining this with my deep knowledge of data management and client interactions, I believe I’m well-poised to provide efficient and professional support, while also bridging any communication gaps. Another key strength I bring onboard is my penchant for problem-solving. Your project description very explicitly demands this skill to efficiently handle customer inquiries – an aspect of your project I am experienced in, having done so proficiently in a previous technology-related role. Let's take your customer support to the next level: combining process efficiency, attention to detail, strong analytical skills and problem-solving acumen. Let's connect soon!
$5 USD in 40 days
5.0 (3 reviews)
1.4
1.4
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As a proficient and versatile virtual assistant, I believe I am an excellent fit for your need for a tech support virtual assistant. My experience spans beyond just handling customer service calls for the technology industry, but also managing diverse projects like coding, digital marketing, and data management, to name a few. This wide-ranging exposure enhances my problem-solving abilities and strengthens my attention to detail—a trait paramount in maintaining impeccable customer interactions in Perfex CRM. Additionally, being fluent in English with a US accent, I can adhere to your requirements of delivering customer inquiries promptly and professionally. My robust communication skills extends not just through calls and emails, but also in identifying potential issues and implementing effective solutions proactively—an ability I believe is essential for solid tech support. Lastly, I approach every project with creativity, data orientation, and a commitment to exceed expectations. With your valuable project in mind, I am inspired to bring you consistent and exceptional service—all while building meaningful relationships along the way. Let's collaborate on this project!
$5 USD in 40 days
5.0 (1 review)
0.9
0.9
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Well I can do this work perfectly and I have 95% accuracy in typing. And I have an expert and experience software Architecture and Microsoft Office, word and Excel.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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As an IT enthusiast and a customer service specialist in the technology industry, I am uniquely qualified to provide the virtual assistance you need. My extensive software engineering and database design experience allows me to navigate systems like Perfex CRM with ease. What sets me apart, however, is not just my technical proficiency. It's my passion for delivering excellent service consistently. I understand that every call and email is an opportunity to make your clients feel valued and to resolve their issues promptly and professionally. Another contributing factor to my suitability for this role is my fluency in English with a US accent. Communication plays a pivotal role in customer support, especially when dealing with complex technology queries. With me as part of your team, you can 'Kill two birds with one stone', exceptional problem-solving skills paired with a familiar US accent. I look forward to discussing in further detail how I can enhance your customer support operations!
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am ambitious 18-year-old seeking employment and an apartment. While I may not possess a high school diploma, I brings a strong work ethic, determination, and a willingness to learn. I gained valuable experience through part-time jobs, volunteer work, or any relevant internships, demonstrating my ability to take on responsibilities and contribute to a team. Despite lacking formal education, I am highly motivated to prove my capabilities and am eager to pursue growth opportunities in both my career and personal life. to provide for my child. With previous experience in construction, I has learned skills working on the inside of homes, demonstrating a keen attention to detail and an ability to handle various tasks efficiently in a fast-paced environment. I possesses strong computer skills, which allow me to adapt quickly to new technologies and software. Through my commitment to my child's well-being, I am as is highly motivated to secure a job that not only utilizes my abilities but also provides stability and growth opportunities for my family.".
$18 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Avoid being overly formal. Keep your bid short but meaty. Read the job description carefully. Ask any questions you have about the project before submitting your bid.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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To work in an organization where I can sharpen my skills and put my efforts to achieve the goals oftheorganization
$5 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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I'm a fresher. But I have completed your project with 100℅ accuracy. I trust You. I'm a college student. Thank you.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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You have read the message from the correct data operator. If you can give me your contact then I can do your work very soon with my 100% and my skill.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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As someone with over 14+ years in the administrative field, I understand the importance of strong customer support. My skill set aligns seamlessly with what your project requires: I have excellent oral and written communication abilities, which have been honed through my extensive customer service role experiences. My experience in managing office tasks and coordinating schedules also means that I am highly organized, capable of multitasking, and can ensure that your customer interactions are updated and maintained accurately in CRM. Moreover, my linguistic skills are an asset that could greatly benefit your team.I am fluent in English with a US accent, rendering a level of communication comfortability for customers. This is of great importance for your project as it allows for a seamless interaction between the customers and myself. To reiterate, my combined skills in customer service, data entry, and general office activities make me qualified to handle your Tech Support Virtual Assistant position. If selected, I am committed to not only meeting the key responsibilities of the job but exceeding expectations as I deliver superb service every single time. Given this opportunity, I will use my 14+ years of expertise to reinforce your customer support team.
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I hope this message finds you well. My name is Helal, and I am an experienced IT professional with 10+ years of expertise in this field. I have carefully read through your project requirements • Prior experience in handling customer service calls for a technology industry • Superior oral and written communication abilities • Familiarity with Perfex CRM • Strong problem-solving skills • Excellent administrative capability • Being fluent in English with a US accent. and I am confident that I can deliver this project with perfection. *** Please feel free a little conversation*** Regards @enghelalbd
$2 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am a customer services, customer support, tier 2 Pro advisor, email and chat support guru! I would be more than happy to furfill your request. I can send you my resume as well. I am from Tennessee so i have that charming southren accent and hospitality!
$17 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team. I’ve been working in the field for almost 29 months. I have handled different types of accounts, such as financial technology, healthcare, and technical support campaigns, respectively. Most of my tasks involved responding to inbound calls and emails from customers. I can proudly say that my previous job working as an agent provided me with the ideal experience for the position that you offer. While I am comfortable with several types of CRM, including Gorgias and Connective, the CRM tool I have the most hands-on experience working with is Zendesk. Because Zendesk was the first CRM tool I used, I have used it in my first and second jobs as a customer service representative. I'm also proficient with MS Excel, Word, and Outlook. I know that CRM tools used by every company vary, but I'm eager to learn new tools required for the job. In my previous customer service roles, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers.
$6 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Kansas City, United States
5.0
1
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Member since Aug 25, 2022

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