Hi, Thanks for sharing your Customer service requirement here at Upwork and I will be more than happy to help you. I can provide great quality virtual assistance services.
I have great communication and administration skills.
I understand that you are looking for someone who needs to be experienced in Customer service and should be experienced in email handling, chat support, call support, order processing, and inquiries.
I have the ability to work on the client’s needs and provide them the expected output.
I can provide the service as per your requirements. I have experience with cold calling, email handling, data entry, internet research, and administrative support. I have experience in eCommerce customer service and product management service.
I’m well trained and experienced in the following:
Email support 24/7 including weekends and night hours including:
Replying to Customer Emails & Voice messages
Handling Returns, Reships & Damaged order related queries Handling Marketplace (Amazon, Shopify, Wal-Mart, etc.) customer queries
Handling pre-sales product related queries
Handling abandoned cart, Unsubscribed & order recovery emails
Handling negative feedback management.
I have the ability to work under pressure and help the customer to solve their queries in a friendly manner.
I would like to have an opportunity to bid for the project.
I would be happy to do an interview with you to take our discussion forward.
Thanks and regards,
Vijaysharavanan PK