Manjari J.

 Customer Service • Handling US and UK Insurance clients over chat and phone • Handling Client Processes • Handling Escalations • Preparing reports on Excel and PPT  MS Excel • 6 yrs of working knowledge in Excel • Creating and maintaining data • Knowledge of Charts, Vlookup, Hlookup, Pivot, reports, etc.  Social Media Management • Setting up social media account for company • Handling queries and comments • Schedule posts for FB, Twitter, Instagram  Inbox Management • Organize and update contact list • Create filters and rules for incoming mails • Clean up and organize emails in folders  Executive Assistance • Set up meetings over email • Provide reminders for meetings and to-dos • Update meeting schedules on calendar  Research • Get quotes from vendors and service providers • Find leads for business development/ hiring • Conduct research for ancillary business requirements  Travel • Create end-to-end itineraries • Make travel tickets & boarding reservations, etc.