Payments and Billing



Are there any fees to use Express Withdrawals?

There are no withdrawal fees or intermediary fees for Express withdrawal!

Can I use Direct Deposit to deposit funds?
You can deposit funds to your Freelancer.com account through Direct Deposit (Wire Transfer):

To make a deposit:

  1. Log in to your Freelancer.com account
  2. Click “Deposit Funds” from the Finances menu
  3. Select Direct Deposit as the funding source.
  4. Enter an amount. (Minimum amount will depend on your currency)
  5. Select the currency you wish to deposit funds in. (Note: Not all currencies are available for each payment method.)
  6. Click the “Next” button.

Please copy and supply your bank with the Deposit Details.
Deposited funds will be added to your balance as soon as we receive it in our account.


Once payment has been sent, you need to fill out the Identify Payment form to help us identify your payment.

Can I use Wire Transfer to deposit funds?
You can deposit funds to your Freelancer.com account through Wire Transfer:


To make a deposit:

  1. Log in to Freelancer.com
  2. Click the Payments button
  3. Click on Deposit Funds
  4. Select "Wire Deposit" as the funding source.
  5. Enter an amount. (Minimum is $10)
  6. Select the currency you wish to deposit funds in. (Note: Not all currencies are available for each payment method.)
  7. Click the Next button.


Please copy and supply your bank with the Deposit Details. The BSB code of Freelancer.com is 342011.


Deposited funds will be added to your balance as soon as we receive it in our account.


Once payment has been sent, you need to fill out the payment form to help us identify your payment. Go to this link, and at the bottom, click the "Enter Payment Details" button.

Can you speed up my withdrawal?
We doubled funds withdrawals in September 2011, but cannot speed up the withdrawals beyond that. You can request a withdrawal, twice every week, until:

  • 5pm on Sundays EDT (New York), which is 7am on Monday AEST (Sydney), to be processed on Monday (NY)/ Tuesday (Sydney).
  • 5pm on Wednesday EDT (New York), which is 7am on Thursday AEST (Sydney) to be processed on Thursday (NY)/ Friday (Sydney).


For your payment to be processed within those timeframes please ensure your withdrawal request is lodged before then.

How are payments billed to my account?
For your convenience and ease of use, if you do not have enough funds in the currency to make a payment, we will automatically deduct the funds from your next highest currency balance. Following this, we will process the payment from your verified payment source. Otherwise, you can deposit the required funds via the deposit page.

How do I cancel my PayPal billing agreement?
If you have authorised a PayPal billing agreement, you can cancel the agreement from the settings page by clicking ‘Cancel’ under ‘Cancel your existing PayPal Billing Agreements’.

How do I deposit money into my account?
You can deposit funds to your Freelancer.com account using Credit Card, Direct Deposit, PayPal, or MoneyBookers.

To make a deposit:

  1. Log in to Freelancer.com
  2. Click on Deposit Funds in the Finances menu
  3. Select the funding source.
  4. Enter an amount. (Minimum is $5 USD)
  5. Select the currency you wish to deposit funds in. (Note: Not all currencies are available for each payment method.)
  6. Click the Deposit Money button and follow the on-screen instructions.

How do I withdraw money from my account?
Follow these steps to withdraw money:


  • Login to your Freelancer.com account.
  • Select Withdraw Funds from the Finances menu
  • Choose the most suitable method of withdrawal (some are not available in some countries).
  • Fill out the details of the withdrawal which will be specific to the chosen method.
  • Check the details and submit the withdrawal request.


You'll receive the notification of the submitted request by email.


Please note that the minimum withdrawal is $30 and that the very first withdrawal is delayed for 15 days for security reasons.

How much can I withdraw through Express Withdrawals?

The minimum withdrawal amount is US$30 (or equivalent in other currencies).

The maximum withdrawal amount is US$10,000 (or equivalent in other currencies).

I entered an incorrect PayPal account when requesting a withdrawal. What should I do?
First, check whether there is a PayPal account registered to the email address you incorrectly entered. Here's how: Visit your PayPal country site and click "Problem with Login". Next, select "I forgot the email address I used", then enter the email address and follow the prompts. PayPal will try to match the address to a PayPal account. If no match is found, you may be able to recover the funds in 2 possible ways:

  • Create the email account for yourself. This is ideal if the email address is a free webmail account (such as Yahoo!, Gmail or Hotmail). You’ll then be able to claim the money from PayPal.
  • If you don’t want to create a new email account, you can wait 30 days for PayPal’s unclaimed payment period to end. If the money is not claimed within those 30 days, it is returned to our account. Note: The funds are not automatically returned to your Freelancer.com account, so you must submit a support ticket through our Online Help Desk. We’ll then be able to return the funds to your Freelancer.com account.


Note: If a match is found, please contact PayPal Support for assistance.

In what ways can you send me my earnings?
We currently send out payments via PayPal, Wire Transfer, Moneybookers and Freelancer.com debit cards.

We also send out payments directly to user’s bank accounts using Express Withdrawals. please note, that this withdrawal method is currently limited to select number of countries.

Is there a cut-off time for submitting a withdrawal?
Yes. Withdrawals are processed twice a week. The cut-off times are:

  • 5pm on Sundays EDT (New York), which is 7am on Monday AEST (Sydney), to be processed on Monday (NY)/ Tuesday (Sydney).
  • 5pm on Wednesday EDT (New York), which is 7am on Thursday AEST (Sydney) to be processed on Thursday (NY)/ Friday (Sydney).
For your payment to be processed within those timeframes please ensure your withdrawal request is lodged before then, otherwise it will be processed at the next available opportunity.

I'm trying to withdraw using Wire Transfer but I am being redirected to another payment method.
If you are trying to make a withdrawal using wire transfer and you are being redirected to another payment method (i.e PayPal) this means that Freelancer.com does not have the provision to send your money from HSBC to your country. Please try to use another payment method to withdraw your funds.

My deposit is not reflecting in my account.
Please submit a support ticket through our Online Help Desk with the following information:


  • Transaction ID
  • Amount of deposit
  • Time

    What countries are applicable for Express Withdrawals?

    Express Withdrawals is currently available for Australia, India, New Zealand, Philippines, Poland and the United States of America. More countries will be added as they become available.

    What is Express Withdrawals?

    Express Withdrawals is the fastest method of withdrawing funds from your Freelancer.ph account directly to your bank account, in selected countries. Depending on how quickly your financial institution processes withdrawals, you can get your money in 2-3* working days, with ZERO intermediary fees!


    *Note: We recommend contacting your bank or financial institution to find out how quickly withdrawals are processed. Some institutions could take longer than others.

    What is the difference between Direct Deposit and Wire Transfer?
    Wire Transfer

    • Wire transfer is an inter-country transfer and can necessitate the use of an intermediary or correspondent bank which further delays the transfer.
    • Available only for USD and is charged with $15 USD.
    • It takes 3-5 business days for the deposit to reflect in their accounts.
    Direct Deposit
    • Same currency deposit from within that country.
    • It takes 1-3 business days for the deposit to reflect in their accounts.

    When will my withdrawal be processed?
    Withdrawals are processed twice a week, as long as the requests are lodged before:

    • 5pm on Sundays EDT (New York), which is 7am on Monday AEST (Sydney). Processed on Monday (NY)/ Tuesday (Sydney).
    • 5pm on Wednesday EDT (New York), which is 7am on Thursday AEST (Sydney). Processed on Thursday (NY)/ Friday (Sydney).
    If you miss either cut-off your withdrawal will be processed at the next available opportunity.

    When you lodge a withdrawal request, its status is Pending. When it is being processed its status changes to Processing, and you will be notified by email when payment is sent.

    Note: If this is your first withdrawal it could take up to 15 days, for security reasons. There will be no delay for subsequent withdrawals.

    Do not re-submit a Pending withdrawal request. Instead, submit a support ticket through our Online Help Desk if you believe your withdrawal has been Pending for a long time.

    Who can opt for direct deposit? Is this option available for everyone?
    Direct Deposit is currently available for AU, NZ, HK, SG, GB, PH only. To process a direct deposit the user would normally transfer the money directly from their bank account using internet banking.  Other options may be available such as telephone banking.

    Why can't I use Express Withdrawals?

    You may be unable to use Express Withdrawals if:

    • You are on a Free membership. Express Withdrawals is available to Intro, Basic, Plus, Standard or Premium members.
    • Express Withdrawals is not available for your country yet. More countries will be added soon.

    Why is my withdrawal locked?
    A withdrawal is locked when it's status is Processing.

    • Withdrawal requests lodged by 5pm on Sundays EDT (New York), which is 7am on Monday AEST (Sydney) should be processed no later than Tuesday (NY)/ Wednesday (Sydney).
    • Withdrawal requests lodged by 5pm on Wednesday EDT (New York), which is 7am on Thursday AEST (Sydney). should be processed no later than Friday (NY)/ Monday (Sydney).
    You will be notified by email when payment is sent.

    Note: If this is your first withdrawal it could take up to 15 days, for security reasons. There will be no delay for subsequent withdrawals.

    Why is my withdrawal still in the pending status?
    A withdrawal that's Pending is waiting to be processed.

    • Withdrawal requests lodged by 5pm on Sundays EDT (New York), which is 7am on Monday AEST (Sydney) should be processed no later than Tuesday (NY)/ Wednesday (Sydney).
    • Withdrawal requests lodged by 5pm on Wednesday EDT (New York), which is 7am on Thursday AEST (Sydney). should be processed no later than Friday (NY)/ Monday (Sydney).
    When it is being processed its status will change to Processing, and you will be notified by email when payment is sent.

    Note: If this is your first withdrawal it could take up to 15 days, for security reasons. There will be no delay for subsequent withdrawals.

    Do not re-submit a Pending withdrawal request. Instead, submit a support ticket through our Online Help Desk if you believe your withdrawal has been Pending for a long time.

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