On-call HelpDesk/Service Desk within USA

Hi I am an senior systems engineer with over 10 years of experience . Currently I'm working at MSP company. I have worked as an End User Support Engineer for many companies in Sri Lanka including hotels. I know how to handle a customer with love and care. I'm pretty sure I can help you with this! Lets Discuss about the work !

Most recent Work Experience: Executive Assistant & Sales Assistant / Customer Service Support: Executive Assistant to the Director of Operations •Manage CEO/Director’s complex and frequently changing travel arrangements and coordinate agendas for trips, out of town conferences, meetings and hotel accommodations. •Create expense reports and filing systems. •Conduct research to prepare, gather, and proof briefing materials and agendas for all executive-level meetings. •Develop and maintain alert system for upcoming deadlines on incoming requests, projects, and events. •Distribute company and team-wide announcements. •Proofreading of all company correspondence, contracts and PO’s. •Conducted online research for particular projects for the CEO/Director. •Transcribed meeting minutes when requested by management. Skills: CRM Salesforce Microsoft Office Excel Marketing Outlook PowerPoint Sales Social Media Marketing Word Processing Personal Assistant Experience Crystal Reports Utilization Management Proofreading Visual Basic Customer support Microsoft Office Telemarketing Administrative experience Schedule management Travel planning Accounting H1S Project Management Office Management Writing Skills Computer Networking Organizational Skills Research Negotiation Dispatching DocuSign Adobe Acrobat Google Suite Sales support Contracts Customer relationship management Typing Sales, Customer Service & Retail

I am available everyday! I will get stuff done on time. I’m always someone people relay on! I love interacting with others and helping people out. Making someone’s life easier makes me happy.

I am 3 years Technical Diploma Computer Engineer and CCNA certified with more than 10 Years Experience.I have successfully Completed Pan African e-Network Project.I was managing Project,Coordination with different countries & HQ,Vendors and providing IT support ,Desktop Support via Chat,Email,Phone to University,Hospital in India and African for 9.6 years.I have also successfully completed Mondelez International. Please review my profile,you will find that I’m highly capable of performing this role.

hello i can work to resolve all helpdesk ticket very fast leaner i can manage approvals to grant the access to some apps very hard worker Regards