Write a website which runs the business logic for telemarketing
€400-900 EUR
Closed
Posted over 8 years ago
€400-900 EUR
Paid on delivery
I am looking for someone to write a webinterface which would allow me to do the administration for my telemarketing. Employers can add several customer to the system en assign employees to the customers. For each of these customers the employee will have data to collect. Afterwards the employee can run reports which can be used towards the customers for reporting and to track the work of the employees. Report also allow follow up of the current customer to see how much progress has been made with the current call list.
We have the following basic elements:
Management interface
Emploer interface
Customer interface
Call list
Reporting interface
Export interface
1. Management interface
Management interface is only accessible for the admins on the system.
The manager can take the following actions:
1.1 add a customer
1.2 Adding of employees
Adding the name and other required fields for employee.
1.3 Assign a customer to one or more employees
1.4 Track a call-list for a certain customer
1.5 Export data for a certain customer
1.6 link to reporting interface
2. Employee interface
This is the standard interface for the employees, shown after logging in on the system under an employee account.
Employee can do the following:
2.1 Start a call-list
Customers linked to the employee will be shown.
Employee selects a customer and goes to it's specific customer interface.
2.2 Export data for a customer
2.3 Link to reporting interface
3. Customer interface
The primary interface voor the execution of the daily job of the employee.
Upon starting up for a certain customer it will show the next contact to be called and the required fields which need to be filled in (or are already filled in)
During the call the empty fields are filled in.
Once the call has ended the employee marks this via a button.
At this moment he has the following options:
3.1 Appointment
An appointment has been agreed, the date of the meeting is entered and there is no more follow up of this contact, it will not return in the call-list.
A call-back date does not need to be entered.
3.2 Call-back
In this case a call-back date needs to be entered.
The contact remains in the call-list and will return on the day the call-back needs to take place.
3.3 Call back Appointment
A call-back for appointment date needs to be filled in.
The contact remains in the call-list and will return on the day the call-back needs to take place.
3.3.4 No interest
A call-back date needs to be filled in.
The contact remains in the call-list and will return on the day the call-back needs to take place.
3.3.5 Outside region
A call-back date does not need to be entered.
There is no further follow up and the contact is removed from the call-list.
3.3.6 No target
A call-back date does not need to be entered.
There is no further follow up and the contact is removed from the call-list.
The options upon closure of the call are registered in the db of the client.
This allows the manager to re-add contacts with a certain closure code to the call-list.
4. Call list
One or more employees will the start working on the list.
Each time a contact is called information is added for each contact (see customer interface) and a call-back code is entered with a call-back date (where needed).
On a daily basis the call-list is build in such a way that:
- The right contact is called back on the right date.
- Contacts which were previously called by a certain employee are preferably recontacted by the same employee.
5 Reporting interface
The reporting interface allows us to generate reports.
It concerns:
5.1 Activity period
activity during a period of time
5.2 Overview customer
This shows the current state of the call-list for a customer
5.3 Other reports
Other reports should be definable if possible.
6 Export interface
Export interface allows us to export all the data for a certain call-list so it can be imported in to an external system.