Customer service skills resume jobs

...a primary aim to facilitate customer purchases. Key features should include a smooth social login and secure PayPal and phonepe integration. Key deliverables: - An interactive shopping app without a pre-defined design (will require your expertise) - Seamless social login integration - Securely integrated PayPal as our payment gateway Ideal freelancer would have: - Extensive experience in Android app development, specifically for WooCommerce/WordPress sites - Proven track record in creating secure, intuitive and user-friendly shopping apps - Expertise in social login and PayPal integration - Strong design acumen to help guide the visual aspects of the app. Your expert suggestions and professional input will be appreciated to make the application more customer-friendly a...

...to prepare for future interviews and optimize my resume. Specifically, I need guidance with: - Behavioral Questions: I need support refining my answers, ensuring they effectively communicate my skills, experience, and suitability. - Technical Knowledge Questions: Advise on how to demonstrate my understanding of technical aspects within tech business development. - Case Study Problem-solving: Assistance in solving case studies efficiently, showcasing my critical thinking, and problem-solving skills. The ideal freelancer should have experience in professional coaching, particularly in the technology sector. Profound expertise in preparing for behavioral, technical, and case study-based interview questions is essential. Experience in resume crafting for bus...

...platform. Payment Gateway Integration: - Integrate Stripe as the payment gateway to process credit card transactions securely. User Experience Design: - Ensure the website provides a seamless, intuitive shopping experience for customers. Implement features such as search functionality, template previews, and easy checkout. Security and Compliance: - Implement security best practices to protect customer information and transactions. Ensure compliance with relevant eCommerce laws and regulations. Testing and Launch: - Conduct thorough testing across multiple devices and browsers to ensure functionality and responsiveness. Deliverables: Fully functional eCommerce website. - Integration of selected website templates. - Stripe payment gateway set up and tested. - Documentation an...

...invoicing and managing service reminders. Key Features: - Invoicing System: The app should allow the user to quickly create, send, and track invoices for services provided. - User Management: The app should be designed for a single user only, no multi-user functionality required. - Reminder System: The app should include a reminder system for the following: - Service Due Reminders: Alerts the user when a vehicle is due for service. - Invoice Payment Reminders: Alerts the user about outstanding invoices. - Appointment Reminders: Alerts the user of upcoming appointments. Ideal Skills & Experience: - Proficient in Android app development. - Experience with creating invoicing systems. - Familiar with creating reminder systems. - Previous experience w...

Logo for IT service as we discussed.

...am in need of a well-planned architectural design for a medium sized (1,000-5,000 square meters) garden centre. This establishment will mainly focus on a retail area for garden products, a semi indoor outdoor space for pots and indoor plants and a landscape supplies yard. The design should facilitate easy navigation and should include spaces for displaying a vast array of garden products. Ideal skills and experience: - Degree in Architecture or relevant field - Extensive experience in commercial building design - Familiarity with designing garden centres or similar retail spaces - Knowledge of aesthetic and functional design for retail spaces - Understanding of crowd flow dynamics - Ability to work within provided space limits. When we engage I can share a layout of the land ...

...Cart: The site must implement an easy-to-use shopping cart. - Customer Reviews: Potential customers should be able to view and leave reviews. - Product Search: Users should quickly find what they're looking for via a refined product search function. Payment Integration: - Credit/Debit Card: The site must allow safe and secure transactions using credit and debit card. Ideal freelancer for this project should have: - Experience in e-commerce website development, particularly embedding shopping cart functionality. - Proficiency in integrating customer review platforms. - Mastery of product search optimization. - Experience in implementing credit/debit card payment options. Take advantage of this opportunity to flaunt your skills in providing quality work at co...

I'm seeking a skilled web developer to create an engaging E-commerce website for selling physical goods. Ideal skills: - Expertise in designing E-commerce websites - Proficient in integrating Shopping Cart, Customer Reviews, and Live Chat Support features - Experienced in coupon generation systems. Job Responsibilities: - Design and create a user-friendly, visually appealing E-commerce website - Incorporate critical functionalities, including a Shopping Cart, Customer Reviews, Live Chat Support, and Coupons generation - Ensure seamless navigation and efficient loading times. Experience in similar projects and an understanding of digital marketing strategies will be an advantage.

As an organization, o...ages of 18 and 25. We're seeking a creative and talented professional who could contribute significantly to this goal. The service type isn't specified; thus, we are open to various strategies such as website development, mobile app creation, graphic design or a combination of these. Ideal candidate would possess: - Proven experience of working on projects targeting young adults - Web development, mobile app development or graphic design skills - Familiarity with the latest digital marketing trends - Proven record of increasing brand awareness Remember, our fundamental goal is increased brand awareness and the ability to resonate with young adults. If you have the skills and can assist us in achieving this, we'd love to hear mo...

...reliable shopping cart experience is essential, ensuring smooth transactions and customer satisfaction. - Vendor & Customer Dashboard: Separate dashboard for vendors to manage their products, orders, and customers. Along with a customer dashboard for a delightful shopping experience. - Logistics and Services: Efficient integration of logistics and services to ensure timely delivery and customer satisfaction. Key Points: - Scale: The platform is expected to handle an extensive range of products and a high number of customers. A scalable and robust infrastructure is necessary. - Vendor Support: The system should be able to support multiple vendors, allowing them to effectively manage their stores and products. Ideal Skills and Experience: - Proven...

I need an expert in Excel to assist me with organizing and managing my customer information. The data will need to be updated on a weekly basis and I require the following functions to be implemented: - Sum and average calculations - Conditional formatting - Data validation rules You should have a strong attention to detail and be able to work independently and efficiently. Good communication skills are also important.

I'm looking for a seasoned server administrator to set up a dedicated server for container-based provisioning. My web application will ...to manage and deploy the entire system and interface to manage and control all the stuff over server. the setup will be done on single server for now and it can required a feature to get expanded with single click, so that purpose of the cloud get achieved. Open stak can be used as well ( just a reference) if anything else will work on fly then we will go with that. if compare what kind of service it will be, then this can be similar like vercel or netlify based website and app hosting Your task will be setting up the server considering routine maintenance, security, scalability, and resilience to handle high traffic. Thanks in advance...

I need expert help with setting up my Etsy account to integrate with Printify, a print on demand service provider. The freelancer should possess: - Up-to-date knowledge in navigating Etsy's platform, preferably experience in recovery or setting up new accounts. - Experience with setting up print on demand services, particularly with Printify. Here's what you should know about the job: - I currently have a legacy Etsy account and another one that's been suspended. - I am yet to decide whether to recover the suspended account or create a new one, making your input and advice on this crucial. - The ideal freelancer should be able to guide me through whichever process we decide on (account recovery or new account setup) and ensure a successful integration with P...

We are in need of a skilled web developer to create an e-commerce website. Key Requirements: - Feature a product catalog with the capacity to display over 500 different products - Integrate a high functioning shopping cart system - Deliver a robust customer review system The ideal candidate will have ample experience in e-commerce site development, and have a solid understanding of how to make a site user-friendly and intuitively navigable. We're looking for someone who can create an accessible and engaging online shopping experience for our visitors.

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...professional and corporate-styled business website, that will be primarily focused on showcasing my service - Web Development. The website needs to have a landing page with seamless links to my social media accounts and a detailed list and descriptions of the service I offer. Web development skills are key for this project as I require a highly functional site that's SEO optimized. More importantly, the site should contain a blog section that can support: - A comment section, - A blog search function. Visual aesthetics and site functionality should blend seamlessly to give the website a corporate feel. Ideal skills sets and experience for this job: - Web design and development skills - SEO expertise - Experience in building professional cor...

I'm lookin... Key Features: - Real-time GPS Tracking: Users should be able to track their ride in real-time, ensuring transparency and safety. - In-App Payment: Seamless and secure payment options are essential to the success of the platform. - Rating and Reviews System: The app will need a feature that allows both drivers and passengers to rate and review one another, ensuring a reliable and trustworthy service. The ideal candidate for this project should have experience in: - Developing mobile applications for both iOS and Android. - Implementing real-time GPS tracking features within an app. - Integrating secure in-app payment gateways. - Creating user-friendly rating and review systems. If you have a portfolio that demonstrates your experience in these areas, I'd lo...

...section dedicated to showcasing project details and images. - Downloadable resume for potential employers. - A blog showcasing my personal writings, including music sonnets, and views on various topics. - A segment to display my poems, essays, and other personal writings. - An album for my Blender projects and other related photos. Ideal skills: - Proven experience in website development. - Knowledge of Blender or similar platforms. - Ability to integrate blog and portfolio into one platform. - A good sense of design to make the website aesthetically pleasing. - Must understand how to make a downloadable link for a resume. This project requires creativity and a keen eye for detail. If you think you have the necessary skills and experience, submit a propo...

...urgent need of a professional to revamp my resume from scratch. With special focus on my work experience, education and skill qualifications, you will be crafting a tailor-made resume suitable for technology and content creation and marketing roles. Key Responsibilities: - Analyzing and improving the structure of my current resume - Highlighting my work experience, education, and skills to demonstrate strengths clearly - Aligning my resume to target roles in the technology and content creation and marketing industries Skills & Experience: - Extensive experience in resume writing - Thorough understanding of technology and content creation / marketing roles - Proven record of creating resumes that stand out - Excellent writing and ed...

...methods. Why Us? Explain why your agency is uniquely qualified to handle the sophisticated digital marketing needs of an HVAC company focused on lead generation and high conversion rates. Emphasize your experience with service industries and advanced digital marketing technologies. Job Description: Our HVAC company, based in Tempe, Arizona, is in search of a forward-thinking digital marketing agency to enhance our online advertising and social media presence. We require detailed knowledge of Google Ads, Facebook, Instagram, and LinkedIn advertising, backed by strong skills in tracking technologies and data analytics to optimize campaign performance. Immediate Goal: Boost inbound calls and bookings via targeted, technologically advanced advertising campaigns. Ensure thes...

I recently lost access to my domain purchase account, which I believe has been compromised by an unauthorized user. Despite contacting the domain provider's customer support, I couldn't recover the account. This issue has arisen as my email and phone number linked to the account were altered. The primary goals of this project are: - **Recover Access to Domain Account**: I need a hacking expert to help me regain control over my domain purchase account. This includes resetting the account's email ID and phone number to the original ones. - **Track the Unauthorized User**: Additionally, the freelancer should track the person who has taken over my account. It is essential to identify this user for legal and security reasons. I have already taken steps to secure my phone...

...professional website that serves as an information hub about our products and services. Key Components: - Service Page: Description of what we offer. - Team Page: Information about our dedicated personnel. - Contact Form: An accessible means for potential clients to connect with us. - Solutions Section: Detailed solutions we provide to tackle industry related problems. Branding and Logo Assistance: Your role will expand beyond the website. I need help to create an impactful logo and establish branding guidelines that align with our firm values and industry standards. Ideal Candidate: An experienced Wix designer with a strong portfolio, who has conducted similar tasks in the past. Skills in graphic design and branding are a plus for logo creation. I look forward to ...

I'm currently seeking an entry-level sales specialis...entry-level sales specialist with a keen understanding of automated invoicing systems. The main task is to enhance my software's marketing strategy and increase its visibility. Key responsibilities will include: - Understanding the features and benefits of our automated invoicing software - Developing and implementing a sales implementation strategy - Identifying and reaching out to potential customer I'm not particular about the software platform or language used, as this position is more focused on understanding the end product and its benefits to potential customers. An intrinsic understanding of automated invoicing, coupled with passion and drive, is paramount for this task. Experience in software sales wo...

...methods. Why Us? Explain why your agency is uniquely qualified to handle the sophisticated digital marketing needs of an HVAC company focused on lead generation and high conversion rates. Emphasize your experience with service industries and advanced digital marketing technologies. Job Description: Our HVAC company, based in Tempe, Arizona, is in search of a forward-thinking digital marketing agency to enhance our online advertising and social media presence. We require detailed knowledge of Google Ads, Facebook, Instagram, and LinkedIn advertising, backed by strong skills in tracking technologies and data analytics to optimize campaign performance. Immediate Goal: Boost inbound calls and bookings via targeted, technologically advanced advertising campaigns. Ensure thes...

...ensures a smooth shopping experience and allows for customer accounts. - Product Search and Filter: A search and filter feature that enables customers to easily find products based on categories, keywords, or other relevant criteria. Other Requirements: - Multilingual Support: The website must be designed to support multiple languages to cater to a diverse customer base effectively. Ideal Skills: - Proficient in e-commerce website design, with a portfolio that showcases previous successful projects in this area. - Strong understanding of UX/UI design principles and practices. - Experience in developing and implementing multilingual websites. - Familiarity with e-commerce platforms and technologies. - Excellent communication and problem-solving skills. Ple...

I am looking to hire an expert to help catapult my unique, health beneficial supplement that is specifically targeting men. I need an expert in copywriting, someone who has results writing copies for nutra on direct market response. It's for a commercial content...nutraceutical product marketing. - Ability to emphasize and market the natural ingredients used. - Unique and strategic approach in portraying the health benefits of the supplement. - Proven history in successful product launches targeting male demographic. The project involves research, strategy design and execution – all around launching the supplement, defining USP’s and creating a substantial customer base. Personal interest in health supplements or past experience in launching such products...

I'm in need of a financial expert who can create ... expense breakdown, and profit margins - Develop income statements, balance sheets, and cash flow statements - Calculate key financial ratios The expense breakdown should be moderate, covering major categories with some subcategories. Ideal skills and experience for this job include: - Proven experience in financial modeling, especially for service-based businesses - Proficiency in creating detailed income statements, balance sheets, and cash flow statements - Familiarity with key financial ratios and their implications - Strong analytical skills to project revenue and expenses - Effective communication to present the model's findings in an understandable way. If you can demonstrate your expertise in th...

I'm seeking a skilled web developer to create an e-commerce site spotlighting between 100 to 500 products. Key features of the project include: - Advanced product search: This is crucial to allow customers to easily search through the number of products available. The search engine should be equipped with filtering options for a user-friendly experience. - Customer reviews: Potential customers should be able to see feedback from other buyers, therefore, incorporating a review section is necessary. Custom Website.

I'm trying to create a side hustle cleaning Airbnb properties. Need an ad created showing people performing cleaning duties. They can call for an estimate. Serving Shasta County. 530-921-4839 Ad Dimensions: 1160 x 873

...measures. The combination of these issues negatively impacts the user experience. Therefore, I'm seeking an expert to optimize this crucial function of the website. The much-needed service involves solving the following problems: - Speeding up the loading times during login - Simplifying the navigation to make it easy and uncomplicated for users - Enhancing the security to prevent unauthorized access and potential data breaches The primary goal of this operation is to improve the user experience, which I believe will drive more traffic and encourage visitors to become regular users. Ideal skills for the task include: - Extensive knowledge and experience with WordPress - Strong background in user experience and interface design - Exceptional understan...

In need of a well-rounded expert in Tableau to help me in visualizing a range of data sets including sales data, customer engagement data, and market analysis data. I believe that this task calls for a wide range of data visualization skills and it's crucial that you are efficient in creating all sorts of charts including bar charts, pie charts, line graphs, among others. To fully capture my vision and needs, the ideal freelancer must have: - Advantaged skills in Tableau for data visualization - Expertise in visualizing sales data, customer engagement data, and market analysis data - Proficiency in creating diverse chart types: from bar charts, pie charts to line graphs.

...minute for efficient invoicing. - Client communication tracking: Having records of all client communication aids in providing a continuous and seamless customer service experience. We need a system that keeps track of all client interactions. - Invoicing: Our current accounting system is insufficient for our needs. We require a system in which we can easily generate invoices and track their payment statuses. - Lead management: A feature to manage potential leads would be crucial in maximizing our client acquisition efforts. We need to track prospects from initial contact,judge potential for success and convert them to clients. Experience & Skills: - Proven experience in developing comprehensive management systems - Skilled in developing user-friendly AirTable ...

I'm in need of an experienced developer to create a comprehensive financial website and mobile apps. Key Features: - User registration and authentication - Listing and search functionality - Messaging system End-User Functions: - Facilitating car sales between individuals - Handling service requests between individuals - Managing financial transactions between companies Mobile Apps: - Required for both iOS and Android platforms Ideal candidates should have proven experience in developing similar financial platforms and apps. A good understanding of user-friendly design, secure transaction processing, and multi-platform development is essential.

I need a digital marketing specialist with extensive experience in AdWords and Tag Manager. The primary goal is to optimize my current setup for enhanced conversion tra...digital marketing specialist with extensive experience in AdWords and Tag Manager. The primary goal is to optimize my current setup for enhanced conversion tracking, focusing primarily on e-commerce transactions. Key responsibilities: - Monitor and optimize ad performance - Set up tag manager to track form submissions and phone inquiries - Collect detailed information including contact details and service/product interest The ideal freelancer will be proficient in Google AdWords and Google Tag Manager, with a proven track record in conversion optimization. Prior experience in e-commerce tracking will be highly b...

...downloads store. Key Requirements: - **TikTok Integration:** The primary need is to create a store that is seamlessly integrated with TikTok for marketing and sales purposes. - **Secure Payment Processing:** The store should ensure secure handling of payments. - **Instant Download After Purchase:** Customers must be able to access their digital downloads immediately after a successful payment. - **Customer Account Creation:** A feature that allows customers to create accounts for tracking their orders is crucial for enhancing user experience. The ideal candidate for this project should have a strong background in e-commerce development, particularly in creating stores that work in tandem with social media platforms. Experience in integrating secure payment gateways and ensuri...

As the client for this project, I am seeking a dedicated individual to manage the customer service aspect of my business and to take charge of a small database (containing up to 1,000 records). Key responsibilities will include: - Customer Service: Responding to client enquiries, resolving user issues, and maintaining high customer satisfaction levels. - Database Management: Handling information pertinent to the customer service role, conducting regular updates, ensuring record accuracy, managing data privacy, and maintaining overall data integrity. The ideal candidate would have: - Prior experience in a customer service position, demonstrating excellent communication and problem-solving skills. - Proficiency in data...

Hi Elite Resume Services, I noticed your profile and would like to offer you my project. We can discuss any details over chat. Help me design a two pages resume.

I'm seeking a skilled developer for comprehensive WHMCS, Backend, and Frontend development. The ideal freelancer will have a solid grasp of the following responsibilities and functionalities: Backend Development: - User Management: You'll ens...intuitive user interface. - Cross-Browser Compatibility: Users should be able to access the platform on any browser without glitches. WHMCS Development: - Client management: Facilitate client management effectively. - Billing and Invoicing: Handle smooth operations of all billing & invoicing tasks. - Support Ticket System: Implement a support ticket system for efficient customer service. I'm looking for someone with skills and experience in the above areas. An understanding and prior experience with WHMCS...

I'm lookin...capable of answering customer inquiries, recommending products, and assisting with the checkout process. This app will be published on shopify app store. Please send sample chatbot you've done previously. The chatbot must be able to connect to our AI backend. Key Requirements: - Proficiency in Shopify Chat platform with websocket integration - Prior experience in developing chatbots for e-commerce - Ability to integrate with facebook messenger as well is a plus The ideal candidate should have a solid understanding of customer engagement and e-commerce, and have the technical expertise to develop a chatbot that seamlessly integrates with the Shopify platform. The chatbot must be intuitive, user-friendly, and capable of providing accurate and timely res...

...should accommodate payment transactions, including the ability to add fees and apply discounts. Key features include: - Multiple service booking with date and time selection - User-friendly interface for seamless bookings - Payment processing capabilities - Administration panel for service providers to manage bookings and services - Super admin privileges for overseeing the entire system, including adding providers, managing payments, and applying fees. Required skills: - Proficiency in web development - Experience in building online booking systems - Strong database management skills - UI/UX expertise for a user-friendly interface - Effective communication skills to ensure project requirements are met. Given the project's complexity, prior ex...

...in KSA. - Service Offering Development: I'm aiming to offer a range of services including financial planning and analysis, cash flow management, and strategic business planning. I need an expert who can help me develop these services that align with the needs of medium-sized enterprises and the regulatory environment of Saudi Arabia. Ideal candidates for this project would have: - Previous experience in setting up or working with a Virtual CFO services business in Saudi Arabia - Strong knowledge of financial planning and analysis, cash flow management, and strategic business planning - Good understanding of the Saudi Arabian business environment, particularly with regards to medium-sized enterprises. I am offering this service in Australia, and Now I want to setup...

I am in need of an expert to perform a thorough resume rewrite. My main goal is to put a greater emphasis on my skills in Digital Advertising, as I am planning to submit my resume for the role of Performance Marketing Specialist. Skills & Experience Required: 1. Proven expertise in professional resume writing 2. Profound understanding of the digital advertising space 3. The ability to highlight my relevant qualifications for the role in a concise, yet effective way Despite not wanting a professional summary section, I am open to other recommendations that will make my profile more attractive to potential employers.

I'm in need of an elegant design for my cafe's menu. Our concept is a blend of a pizza and coffee house, thus, the menu must reflect this unique combination. Key tasks include: - Creating elegant layouts that showcase our food and beverage options - Designing a visually appealing menu that stimulates customer appetites - Enhancing the theme of our pizza + coffee house through design elements The ideal freelancer for this project has the following skills: - Experience in menu design, particularly with cafes - An understanding and ability to translate our cafe concept into the design - Creativity in using typography, photographs, illustrations, and color schemes - Expertise in modern design principles but with an elegant touch If you're passionate about desi...

...instantly. - A sophisticated system for sharing photos and videos. - Capability to match business services with end-users. - Capability for the business to buy advertising space on the website and mobile application - A market place where customers can buy products from the different businesses Business Services: - Job listings service allowing businesses to post open positions. - Business networking events feature for local community engagement. Ideal Candidate Skills & Experience: - Proven experience in designing social networking platforms. - Knowledgeable with contemporary UI/UX trends and guidelines. - Proficient in using design tools like Sketch, Figma, or Adobe XD. - Experience in designing both web and mobile applications. This project requires designing v...

...healthcare data consulting business. This site is integral to demonstrating my data analysis services in an efficient, captivating way. Key Features: • Integration with PowerBI: As PowerBI forms a significant part of my operation, integration with this service is crucial. • Portfolio Section: An area to showcase previous data analysis projects is equally important in demonstrating my value proposition to a would-be client. • Contact Form: An easily accessible form enabling site visitors to get in contact, streamlining customer interaction. Ideal Skills and Experience: • Proven experience designing and deploying responsive websites, preferably with a focus on data analysis or similar industries. • Understanding of React or similar coding ...

I'm 8n search of US registered company or US citizen who can able to handle 10k-20k$ a month. What we are? We are IT company. What we need? We need some one in US who can manage our transaction on behalf of us. We have some clients and some freelancer in US. What is your work? You work is take payment from client (only bank transfer no third party payment). Take 5% as your...We are IT company. What we need? We need some one in US who can manage our transaction on behalf of us. We have some clients and some freelancer in US. What is your work? You work is take payment from client (only bank transfer no third party payment). Take 5% as your commission. Send 95% to our freelancer. And done. You can create 500-1000$ and may be more every month by providing this service...

I'm afte...individualized and fluid customer experience. • Scheduling appointments: The bot must have scheduling capabilities to secure appointments on our behalf, smoothing out our booking process. • Information provision: Details about our products or services should be provided to customers crisply and clearly. • Boosting Sales & Support: The bot should focus on not just being informative, but also persuasively selling our offerings and providing quick, efficient customer support. • Lead generation: Lastly, the bot should gather customer information for lead generation purposes. Ideal candidates for this project have prior experience in bot building, particularly in Facebook Messenger, and a clear understanding of lead generation, s...

I am in need of a dedicated sales representative to help our Outdoor Retailer Summer 2024 Key Responsibilities: - Introduce our products to customers - Build and maintain strong customer relationships - Take customer questions Skills Required: - Strong communication and negotiation skills - Familiarity with outdoor gears

Hello! Please read carefully . all ready made answers will be ignored I'm looking for a skilled web developer to enhance my existing WordPress Elementor website. It's a subscription-based service offering social media content design. While the main design is set up using a template, I need assistance in streamlining the layout for a more cohesive look, both visually and functionally. Tasks: Layout Optimization: The current design feels scattered during editing. I need help refining the layout to ensure it appears professional and organized, both for visitors and during backend editing. Multilingual Integration: I aim to cater to a diverse audience, so I require seamless integration of Arabic and English languages. Users should be able to switch between these languages ...

I am looking for a competent telephone operator for professional management of client calls. **Key Responsibilities:** - Answer incoming calls politely and professionally. - Take accurate messages when necessary. ...Responsibilities:** - Answer incoming calls politely and professionally. - Take accurate messages when necessary. - Efficiently redirect calls to the appropriate departments or individuals. **Expectations:** - You will be handling between 10 to 50 calls per day, so multitasking skills are welcome; initial training will be provided. - Knowledge and experience in customer service are required, with at least minimal experience necessary. - Ability to understand and execute call scripts. Please apply if you have customer service experience and ...