Customer Service / Tech Support / Helpdesk
I have a broad background as a Customer Service Specialist and Technical Support for both inbound, and outbound accounts. I've also gained knowledge in HelpDesk support through chat and e-mail and a bit of experience in Sales.
My experience of over 11 years in the BPO industry allowed me to adapt, improve my logical and problem-solving skills, as well as build a strong attention to details.
Data Entry / Word Processing / Encoder
I aim to deliver high-quality output required by clients through efficient administrative support tasks including but not limited to word processing, data entry, form conversion, transcribing audio and presentations. In my 11 years of work experience, I have gained proficiency in using Microsoft, Google Suite, and other softwares.
IT/Programming/Data Analytics
I am currently studying Data Analytics, Web and App Development, SQL, Azure and Python.
Travel Coordinator / Events Management
I team up with local travel agencies and tourists in preparing itineraries, accommodation, transportation and events.
My goal is to excel on every project and satisfy my clients through constant communication and collaboration at work. I look forward to working on any suitable projects that will not only challenge my skills and time management but also elevate my knowledge in the process.