Customer satisfaction quality service slogan jobs
using the permitted build from planning. I'm in need of a professional who can provide a strategic plan for converting my current flat asphalt roof into an Apex designed one. The primary objective of this transformation will be to optimize the roof for efficient water drainage. Existing flat roof leaks. Key Requirements: - Develop a comprehensive and detailed plan to transform a ...Requirements: - Develop a comprehensive and detailed plan to transform a flat asphalt roof to an Apex design. the project should design a roof drawing also removing and replacing an existing apex roof - Plan should focus on the roof. Ideal Skills: - Proven experience in designing, detailing and planning roofs, specifically Apex roofs. - Portfolio demonstrating previous similar projects and client sa...
I am in need of a skilled telecaller, who can work remotely. Your primary goal would be to boost sales for our home improvement service. Ideal skills and experience: - Fluent in Bengali, with a clear and professional phone manner - Proven track record in sales telecalling, preferably in the home improvement sector - Ability to work independently and achieve sales targets - Remote work experience would be a plus Key Responsibilities: - Making outbound calls to potential customers - Promoting and explaining our home improvement services - Persuading customers to purchase our products - Achieving and surpassing sales targets This is a great opportunity for someone with strong sales skills who prefers working remotely.
...of categories. - Full management of account, including but not limited to, customer service, order tracking and ensuring swift shipment times. I am open to selling multiple types of products, including but not limited to electronics, home and kitchen appliances, and fashion and accessories. The freelancer should have a keen eye for profitable products that have high demand and low competition on eBay. In terms of experience, freelancers who have attained an intermediate level of familiarity with eBay dropshipping space would be preferred for this project. By ‘intermediate’, I mean those who are comfortable with dropshipping tools and processes, product research methods, eBay listing optimization and customer service. Make your bid if you are q...
...enterprise - KD Air & Plumbing. As we step into the world of plumbing enterprise, a professional and distinguished brand image is essential. The logo should encapsulate the dependable, customer-friendly, and proficient services we aim to provide. Key requirements: * Reflects our company name - KD Air & Plumbing * Communicates our focus on plumbing services * Suitable for different platforms (website, business cards, vans) * Distinctive and easy to recognize * Simple yet professional design Ideal Candidate Skills: * Proficient in Adobe Illustrator or similar software * Experience in logo design, especially for service enterprises * Ability to create a strong visual brand identity * Excellent communication with a quick response rate I am excited to work along...
I'm looking for a talented graphic designer to create a unique logo for my restaurant. The style I'm aiming for is Indian-inspired, so it should have a touch of Indian culture and aesthetics. Key Points: Business name : BIG BOWL BIRYANI Slogan : - rice • curries • kebabs - - Style: Indian-inspired - Elements: I'm open to creative interpretations, but I'm particularly interested in incorporating a rice biryani bowl in the design. - Specific Image: I don't have a specific image or representation in mind, so I'm counting on your creativity and expertise to come up with a design that resonates well with my brand. Ideal Skills and Experience: - Proficiency in creating unique and culturally inspired logos - Strong creativit...
...translation will be used for customer publications, so accuracy and cultural nuance are crucial. The ideal candidate will have: - Prior experience in technical translation, preferably in the energy sector - Native-level proficiency in both English and French - A keen eye for detail and understanding of the nuances of user manuals Your role will be to ensure that the essence and functionality of the original document are maintained while making the content accessible and engaging for our French-speaking customers. A background in energy-related topics will be a significant advantage. Please share your relevant experience and expertise in your proposal, along with a summary of your approach to translating technical user manuals. Your bid should reflect the expected quality...
Hi eSign Web Services, I noticed your profile and would like to offer you my project. We can discuss any details over chat.
...transparency. • Diverse Payment Options: The ecommerce platform needs to be integrated with multiple payment methods — I'm talking credit/debit card payments, bank transfers, and UPI. The aim is to provide the users with selection and ease during the checkout process. Ideal candidates for this project will have prior experience in ecommerce website development, payment gateway integration, and customer review features. Your portfolio demonstrating similar projects will be highly appreciated....
I'm in need of a robust and user-friendly mobile app and website that will...booking system for private individuals, particularly servicing car maintenance customers and providing on-demand on site car related services like jump in mind as this is new business I want to start with minimum investment Ideal skills required: - Proficiency in both mobile app and web development - Experience in creating user-friendly booking systems - Understanding of the automotive service industry is a plus - Ability to incorporate features such as appointment reminders, real-time updates on doorstep services, and easy payment options In essence, the app and website should make scheduling car maintenance appointments and ordering fuel delivery as intuitive and hassle-free as possible for the u...
I need a skilled Wix developer to create an e-commerce site that focuses on selling services. The website should include these features: - E-commerce functionality specifically formatted for services. - A safe and reliable integration with Paytm for customer transactions. Experience creating similar e-commerce platforms is preferred. A good understanding of Wix, Paytm integration, and e-commerce platforms for service-based transactions is essential.
...ideally in the heath sector. You would be consulting for an individual, working with them from concept through to launch Role Description This is a temporary, on-site and remote located in Greater London. As a New Product Development Consultant, you will be responsible for day-to-day tasks associated with the development of new products. This includes conducting market research, identifying customer needs and preferences, collaborating with cross-functional teams, and creating product development strategies. Advising from your industry experience on who to work with and getting the best terms. Qualifications Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work both independently and collaboratively Experience in produ...
Company Name: Vezra Company Overview: Vezra is a cutting-edge domain and hosting company based in Georgia, dedicated to providing top-notch digital solutions to businesses and individuals alike. With a focus on modern technology and unparalleled customer service, Vezra aims to empower its clients with the tools they need to succeed in the online world. Logo Objective: The objective of the logo is to visually represent Vezra as a modern and dynamic company, reflecting its commitment to innovation, reliability, and excellence in the digital domain. Target Audience: Vezra's target audience includes tech-savvy individuals, startups, small businesses, and enterprises seeking reliable domain and hosting services. The logo should appeal to a wide range of demographics, from ...
I have two WordPress websites where I've installed the Chauffeur Taxi Booking System plugin. Unfortunately, the booking forms are currently non-functional. When a user attempts to use these forms, nothing happens. I am in need of a skilled WordPress developer to troubleshoot and fix these issues and ideally has experience with using the plugin...Booking System for WordPress plugin If you feel your the right candidate for this role please quote the reference "BookingPageFix" and answer the following questions. 1. Have you used the Chauffeur Taxi Booking System for WordPress plugin and if so are you used to using it? 2. What will you need to complete this task? 3. Can you complete the tasks for $50 (please note more work will be given if service is delivered well and...
We seek an expert on policy development, especially on global mobility and gratuity compliance. The need is to address primarily full-time employees in our branches across Asia. Here are the key areas of interest: - Standardizing our global mobility policy - E...branches. Ideal candidates should have a substantial human resources policy development background and legal compliance with global mobility standards. Crucially, a working knowledge of Asian workplace regulations will be highly beneficial. Knowledge of calculating employee gratuity, even in regions without clear rules, is also essential. Deploying your skills and expertise, we hope to improve the satisfaction of our employees while remaining legally compliant. An eye for detail and delivery within set timelines will be ap...
Needing a talented specialist to maximize the conversion rate for a service-based business through our Google Ads. The main goal is to increase website traffic, generate qualified leads, and eventually boost sales. - Target Audience: The specialist should have a deep understanding of local customer behavior and how to appeal to this market. - Expertise in Google Ads: Proficiency in managing and optimizing Google Ads is essential. - Conversion Optimization: The ability to implement strategies that will enhance conversion rates is also needed. - Experience with Service businesses: Having prior experience with advertising for service businesses will be beneficial for this project. Ultimately, I'm looking for someone who can effectively manage our Goo...
I'm in need of a classic and traditional logo for my dog breeding business. The design should include an image of a dog or dogs, as well as the kennel name and slogan. Key Requirements: - Classic and traditional style. - Incorporate Silhouette of dog image from attached - Include the kennel name and slogan. - The logo should be suitable for an existing business. - Elegant logo design - Colours - Teal, Lemon Delicious, Dusty Pink Ideal Freelancer: - Experience in designing classic and traditional logos. - Proficient in creating high-quality, professional designs. - A strong portfolio showcasing previous logo designs, particularly those involving animals or nature. - Ability to suggest and incorporate unique ideas to make the logo stand out. Logo Must contain...
I ...crucial data collection project. The main purpose of this project is to gather actionable data on consumer preferences for effectively guiding business strategies. Key Tasks: - Thorough collection of customer preference data - Applying a detailed-oriented approach for data accuracy - Presenting the collected data in an understandable and structured format Ideal Skills: - Proven experience in thorough and comprehensive market research - Sound knowledge and understanding of the technology sector - Excellent data collection and analysis skills - Adept at identifying and understanding customer preferences This job presents an excellent opportunity to leverage and further refine your research skills within an exciting industry. Please bid if you comfortably align with th...
Apple pay button is not working, We are using stripe to use apple pay, When we make transaction with apple pay we are getting this error. "The customer has not entered their payment method." Please need urgent help and I can share code with you.
...straightforward: Simply provide us with 8 of your regular photos, and witness our magic unfold. Why opt for us? Professional Excellence: Be it for your CV, LinkedIn profile, or ID card, we guarantee top-notch quality in every headshot. Diverse Styles: From casual and outdoor captures to entrepreneurial and fantasy portraits, we cater to a wide array of preferences. Enhanced Features: Our services encompass facial and background enhancements, along with quality boosts up to 4K resolution. Furthermore, we provide discounts on bulk orders, so feel free to discuss your needs with us. Your satisfaction is our utmost priority. Expect swift delivery within hours of placing your order. For custom requests or inquiries, reach out to us before placing your order. Excited...
...screening and leasing, maintenance and repairs, as well as provide prompt customer support. We are specifically looking for candidates residing in Europe (all countries), North America (USA and Canada) and South America. Key Responsibilities: - Tenant sourcing - You are required to post properties for rental in various platforms to attract potential tenants - Tenant Screening and Leasing: All potential tenants must be screened to ensure they are reliable and to handle leasing agreements professionally. - Maintenance and Repairs: Being the property manager, you should have the necessary skills to address any maintenance issues to ensure that the properties remain in top condition. - Account management - Ensure prompt customer support.. Ideal skills and experience: - Pr...
I'm looking for a freelancer who can help me become a LinkedIn influencer with a focus on generating leads for my business. I will be sharing a mix of personal success stories, lessons learned, and product/service demonstrations to engage with my target audience. Key deliverables and tasks: - Develop a content strategy: Help me create engaging content that resonates with small businesses and entrepreneurs. - Profile optimization: Review and refine my LinkedIn profile to align with lead generation goals. - Engagement and growth: Implement strategies to grow my LinkedIn network and increase visibility. - Lead generation: Actively participate in discussions, engage with followers and convert interested parties into leads. - Reporting and analysis: Provide regular reports on the ...
I am looking to amplify my Facebook presence with the main...customers. The crux of this project will be boosting product promotions, so a deep understanding of creating and elevating engagement-friendly content centered around products is key. Skills and Experience: - Proven experience in Social Media marketing and campaigns - Proficiency in creating engaging product promotions - In-depth understanding of Facebook mechanisms, in particular, for enhancing customer engagement - Experience in re-engaging previous customers through strategic Facebook promotions. The professional I select for this project should have success stories in drawing previous customers back, through engagement and product promotions on Facebook. If you have proven experience and the necessary skills, place...
I'm experiencing some challenges with my Wix-hosted email service; my emails are being occasionally marked as spam. I own a custom domain for my email address and hence, need someone well-versed with email service optimization who can fix the issue for me. I have been told by customers my email marketing is going to spam
...dynamic digital marketing agency, we are seeking effective lead generation assistance for our operations. Targeting both B2B and B2C markets, you will be responsible for curating valuable prospects for our service offerings. The ideal freelancer: - Is proficient at generating both B2B and B2C leads - Understands the nuances of our tech-focused industry - Has specific experience within the realm of digital marketing and web development agencies Our key requirement from these leads is their contact information: name, email, and phone number. Your task will be to deliver an accurate, high-quality lead list that will bring us closer to our marketing and sales targets. Experience in tech industries is a must for understanding our specific ecosystem and leveraging the indus...
I'm an established business looking to spruce up a new Shopify store to improve brand awareness and better cater to customer needs. Key Objectives: - Enhance brand visibility and reputation through the site - Develop a more engaging and user-friendly interface - Implement live chat support for better customer service - Set up membership or subscription options for my customers - Dropship capabilities , easy to import price lists Ideal Skills: - Proficiency in Shopify website development currently Wordpress. - Proven track record of enhancing brand visibility - Experience in setting up live chat support and membership/subscriptions on e-commerce platforms - Strong understanding of user experience design and e-commerce best practices If you have the knowledge an...
I need a creative designer with experience in creating elegant and luxurious visuals to help me with my campaign. - The main purpose of these visuals is to promote a specific product or service. A good understanding of luxury branding is needed. - We are targeting the general public, so the visuals should be appealing and understandable to a wide audience. - I am looking for a style that is elegant and luxurious. Previous experience in this style is a bonus. Ideal skills and experience: - Creative graphic designer with successful experience in luxury or high-end branding. - Previous work in campaign designs is a plus. - Understanding of how to appeal to a wide audience while maintaining a luxurious and elegant feel.
...several tasks on a set of personal images. The primary goal is to enhance the quality and visual appeal of the pictures, ensuring they're ready for personal use. Key Tasks: - Background Removal: There are objects within the images that I'd like removed to create a cleaner, more focused look. - Retouching: I need the editor to touch up the images, enhancing their overall quality without making them look unrealistic. - Color Correction: The images need professional color correction to ensure they look vibrant and realistic without being over-saturated or washed out. The final images should be of high quality, meeting professional standards. They will be used for personal purposes, so attention to detail and quality is crucial. The ideal candidate sh...
I'm seeking a skilled designer to help revamp our company's deck, which has a primary purpose of promoting our products and services. The deck will be an essential tool in our marketing efforts and ...attention of potential clients. - Ensure the deck is visually appealing, easy to follow, and effectively communicates our offerings. Requirements: - Proven experience in creating engaging and visually appealing marketing materials. - Strong skills in graphic design and content layout. - Ability to work with minimal direction and turn concepts into high-quality designs. - Familiarity with the marketing industry and understanding of what drives customer engagement. As I have no specific color schemes or branding guidelines, I'm open to your suggestions and creativ...
I require a professional developer for the creation of a comprehensive website for my service-based company. My services, which need to be prominently featured, include Consultation, Maintenance, Training, along with both IT and non-IT services. The estimated number of pages is more than 10 - details on the exact number will be shared during project discussion. Ideal Skills: • Web Design • UI/UX Design • SEO • Content Writing Requirements: • Portray our services effectively • User-friendly navigation • Mobile responsive design • SEO optimized content Experience: • Prior experience in developing service-based websites is a plus • Portfolio of previously created websites is required.
I need an expert graphic designer to adjust the text placement in my existing professional and corporate style brochures. Your task is to enhance readability while maintaining the original style. Preferred Skills: - Experience in corporate design - Detail-oriented approach to text placement - A keen un...expert graphic designer to adjust the text placement in my existing professional and corporate style brochures. Your task is to enhance readability while maintaining the original style. Preferred Skills: - Experience in corporate design - Detail-oriented approach to text placement - A keen understanding of typography. It will be a bonus if you have previously worked on promoting a product or a service through brochures. Your portfolio showcasing related projects will be highly ap...
As a service provider with less than 10 Google reviews, my main goal is to significantly increase this number to over 60. Key Requirements: - Help in developing a strategic marketing plan to boost Google reviews - Implement the plan in a way that is ethical and aligns with Google's guidelines - Increase the number of reviews to more than 60 - Reviews should be genuine and reflect customers' satisfaction with my services Skills and Experience: - Proven track record in digital marketing, particularly in the area of online reviews - Deep understanding of Google's review policies and best practices - Excellent communication skills to engage with customers and encourage them to leave reviews - Knowledge of the service provider industry and what drives cu...
I'm in urgent need of a sales associate with a deep understanding of the Edtech industry, who is competent in generating leads, closing deals, and managing client relationships. My business offers online courses and a learning ...industry, who is competent in generating leads, closing deals, and managing client relationships. My business offers online courses and a learning management system. The ideal candidate will have: - Experience in the Edtech industry - The ability to generate potential leads - Strong persuasion skills to close deals - Outstanding client management skills to build and maintain strong, long-lasting customer relationships. Please share your credentials and previous experiences in your proposal. Looking forward to your bid. contact :- @gmail
I require air freight services on a monthly basis for transporting personal belongings from Hong Kong to India. This consistent and reliable service is essential. Key Responsibilities: - Safe and secure handling of personal items - Timely pickup and delivery Skills and Experience: - Proven track record in air freight delivery - Expertise in handling personal belongings - Familiarity with customs regulations and procedures - Time-management - Excellent communication skills will be highly appreciated. Please make sure to provide evidence of your past freight experience when bidding.
? Seeking Participants for a Focus Group Survey and WhatsApp Activity! ? Are you a user of Associates Management Software? We're looking for participants to join our upcoming focus group survey and 5-day WhatsApp group activity! Activities: -Focus Group Survey: Participate in a 2-hour online focus group session to share your insights and experiences with Associates Management Software. -WhatsApp Group Activity: Engage in daily 10-minute discussions on WhatsApp over 5 days. Requirements: Current user of Associates Management Software (examples include): -SAP SuccessFactors -Oracle HCM Cloud -Workday HCM -BambooHR -Namely -ADP Workforce Now -Paycor -Zenefits -Able to commit to the full duration of both activities. -Must have access to WhatsApp. Benefits: Compensation: RM 150 upon...
I need a text-based logo for my residential property business. The logo should be unique, catchy, and represent the quality service we deliver to our clientele. It should resonate with the housing or real estate industry and be easily recognizable. Ideal Skills & Experience: - Previous experience in logo designing, particularly in the property or real estate sector would be preferable. - Proficient in graphic design software. - Strong creative thinking and understanding of branding.
...solutions. - Knowledge of the Middle East market, particularly UAE. - Proven ability to drive sales and meet targets. - Excellent communication and negotiation skills. - Ability to work independently and remotely. Your responsibilities will include: - Identifying and targeting potential clients in the UAE. - Pitching and selling our software solutions to businesses. - Building and maintaining strong customer relationships. - Achieving sales targets and contributing to the growth of our business in the region. The ideal candidate should be a self-starter with a passion for sales and technology. The role will offer a basic salary along with high commissions based on your sales performance. I look forward to working with a dedicated and results-driven individual to expand our mark...
I need a 1500-word research report based on interviews conducted within the hotels and tourism industry. The main focus of the report should be on analyzing consumer behavior within this sector. Key aspects to include: - Booking Behavior: Understand how consumers in this industry make their booking decisions. - Customer Preferences: Insights into the specific features or services that attract consumers in this sector. - Travel Decision-Making Factors: Identify the key factors that drive consumers to make travel-related decisions in the context of hotels and tourism. The report must be completed within 1 day and should adhere strictly to a template I will provide. Your expertise in market research, consumer behavior analysis, and experience within the hospitality industry will be...
I need a skilled WordPress developer to create a website specifically tailored for showcasing my swimming pool building services to individual h... - Detailed information about our services. - Customer testimonials. - Photos of previous jobs. - A feature that allows for quote requests. The successful candidate will have experience in WordPress and a portfolio showcasing their ability to create high-quality, professional looking websites. The focus is on project quality, completion speed, and the ability to translate my service strengths into an online format that's easy for homeowners to navigate.
I am in need of AWS credits for the purpose of launching a corporate website. This website will not be your ordinary corporate platform—it will need to have a service booking system as a unique feature. - **AWS Skills**: You should be familiar with how AWS credits work and have experience launching websites using these credits. - **Web Development Experience**: You should have a strong history in web development, particularly in creating websites for corporate clients. - **Booking System Knowledge**: Experience in creating or integrating service booking systems would be highly beneficial. Your expertise will be invaluable in making our website interactive and user-friendly. The ideal candidate should be detail-oriented with great problem-solving abilities. If you...
...canvas application for Dynamics 365 Field Service. This application must be capable of: - Accomplishing Work Order Management - Inventory Tracking - Creating quotes graphically using icons from the catalog of products and services - Allowing the obtained quote to undergo customer approval through signature before proceding with the work - Activating an approval flow from the manager if the quote exceeds $500 in product cost - Allowing the final work to be signed by the customer, subsequently converting the quote to an invoice - Checking real-time inventory status in Dynamics However, it should also list any non-stock items in the assigned warehouse and create an order for them. This project will involve an integration with Dynamics 365 Field Service, Power...
## Brand Identity: A premium men's underwear brand that embodies sophistication, refinement, and quiet confidence. Our target customer is the successful, stylish man who values quality, comfort, and attention to detail in every aspect of his life. We aim to provide underwear that not only meets his functional needs, but also elevates his everyday experiences. ## Design Objective: Our objective is to develop a curated collection of mid-leg boxer briefs and trunks that seamlessly combine opulent comfort with a sleek, contemporary aesthetic. The designs should embody our brand's principles of sophistication, superior quality, and subtle elegance. While the prevailing trend in men's underwear in Australia, as well as from international brands such as Calv...
We are looking for a remote customer service agent. This position involves: (1) accepting incoming customer service calls via web based call handling application, (2) returning customer calls via the same call handling application, (3) placing non-sales outbound calls using the same call handling application, (4) completing administrative, data entry, and web research tasks. The successful candidates for this role will be able to self train using an online knowledgebase. We do not provide 1:1 training. Candidates must pass a short online quiz, as well as a phone test. This position pays $12 per hour for every hour logged into our call center application and in Ready status. This total weekly outcomes payment will be reduced by $12 PER CALL that ...
...create a user-friendly business website that primarily showcases the services we offer (lawncare, hedge trimming, garden maintenance, pressure cleaning). The ideal candidate will be able to incorporate a photo gallery, testimonials section, and service booking system. Key Responsibilities: - Design a professional, visually appealing business website - Prioritize showcasing our services - Implement a photo gallery to display our work - Include a testimonials section to build trust with potential customers - Integrate a service booking system for easy customer interaction Requirements: - Proven experience in web design, particularly in creating business websites - Strong portfolio showcasing previous work - Proficiency in relevant web design software and tools - Abi...
I need a skilled website developer to help me create a powerful e-commerce platform. The site should allow for a streamlined shopping experience, encourage customer engagement and integrate secure payment options. Key requirements include: - Shopping Cart: The website should have a user-friendly shopping cart feature that allows visitors to add products easily and proceed to checkout without any hassle. - Product Reviews: Implementing a product review system is crucial for building trust with my customers. - Payment Gateway Integration: The site needs to be able to support a variety of payment options and securely process transactions. The website will have an extensive range of products, with more than 50 product categories. An understanding of e-commerce design principles, ...
I'm in need of comprehensive research to understand potential customers for my product. I'm looking for a professional who can delve into my target market and provide meaningful insights. Key Tasks: - Conduct customer preference and taste analysis: Gather data on what my potential customers like and dislike. - Competitor analysis: Identify my competitors and provide a detailed analysis of their strengths and weaknesses. - Explore market trends: Understand the current market conditions that may influence the success of my product. - Investigate the desire and purpose of consumers: Uncover the underlying motivations of consumers that lead them to make purchasing decisions. - Identify Desire Benefits and Pain Points of customers - Your report has to lead into advertising ...
I'm looking for a freelance developer who can create a multi-service platform that combines social connectivity, e-commerce and delivery, online doctor consultation, home grooming service bookings, as well as event registration and ticketing. Key Features: - Social Connectivity: User profiles creation and management are pivotal, which should be seamless and user-friendly. - E-commerce and Delivery: This part of the platform needs to offer a wide range of products, with a smooth checkout and delivery system. - Online Doctor Consultation: A secure, easy-to-use platform for online doctor consultations is essential. - Home Grooming Service Bookings: This section should allow users to book various grooming services conveniently. - Event Registration and Ticketing: Th...
...should focus on our range of products and services. The information needs to be structured based on joining the "Besure Sainik Canteen." Ideal Skills and Abilities: -The ideal candidate should possess robust PowerPoint skills, coupled with the ability to transform information into visually engaging slides that appeal to the audience. An understanding of eCommerce and the ability to convey product/service benefits compellingly will be highly beneficial....
I'm seeking a social media expert who can effectively represent my brand on Linke...both LinkedIn and Twitter Ideal Skills and Experience: - Proficient with LinkedIn and Twitter platform management - Proven track record of managing both professional and casual brand representations - Experience in creating and curating engaging and interactive content - Knowledge of industry trends and ability to translate them into relevant content - Strong communication skills for effective customer engagement and management If you have experience with managing brands on LinkedIn and Twitter, and can effectively navigate between professional and casual brand representation, I'd love to hear from you. Please provide examples of your previous work and your strategy for balancing the tone...
